topic Re: Sim cards are not working :( in Get Support

Sim cards are not working :(

pogkev — Wed, 05 Jan 2022 13:04:28 GMT

I work for a retailer and some of the sim cards we have ordered aren't working.

Ex)

-Some sim cards are not readable (Tested on multiple unlocked phones)

-When going through activation, it won't detect the sim card #. Or it would say "Invalid sim card"

Is there a way to refund these cards or return for a replacement?

Re: Sim cars are not working :(

Triguy — Thu, 21 Nov 2019 19:41:58 GMT

I'm not sure if a moderator can help a retailer but you could try submitting a ticket by clicking on the question mark on the bottorm right.

Re: Sim cards are not working :(

Anonymous — Thu, 21 Nov 2019 19:47:19 GMT

@pogkev wrote:
I work for a retailer and some of the sim cards we have ordered aren't working.
Ex)
-Some sim cards are not readable (Tested on multiple unlocked phones)
-When going through activation, it won't detect the sim card #. Or it would say "Invalid sim card"

Is there a way to refund these cards or return for a replacement?

That would be an inquiry for your boss or purchaser. Is it a listed retailer? Or is your retailer just buying SIM's and doing online activations for folks? If listed then I should think they'd have the proper channels to ask this.

Re: Sim cards are not working :(

pogkev — Thu, 21 Nov 2019 20:04:44 GMT

Yes it is a listed retailer. Which forum should I post this question?

Re: Sim cards are not working :(

PAULRANG18 — Thu, 21 Nov 2019 20:12:27 GMT

The retailer is solely responsible for this issue and they have to rectify it. Some members may know of this issue. Hope they weren't affected.

Re: Sim cards are not working :(

Anonymous — Thu, 21 Nov 2019 21:41:12 GMT

@pogkev wrote:
Yes it is a listed retailer. Which forum should I post this question?

This is the Community for subscriber support. You're not a subscribing customer. I should think there would be channels for you as a retailer to go through to do something about possibly bad SIM's.