topic Need to Cancel in Get Support

Need to Cancel

teamshatt — Wed, 05 Jan 2022 13:04:24 GMT

So I currently have my son and I set up on Public Mobile. I need to cancel my son's account as his phone is broken. It is setup with autopay so it keeps renewing. I can't access his self serve because it needs confirmation via text from the broken phone. The phone number is

phone number removed by computergeek541

Re: Need to Cancel

geopublic — Sat, 15 Jun 2019 18:09:51 GMT

@teamshatt

To contact Public Mobile click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Note: Moderator Hours: Monday-Friday 8 am(Eastern) to 12 am (Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm (Eastern).

Re: Need to Cancel

RossN — Sat, 15 Jun 2019 18:12:24 GMT

@teamshatt please delete your phone number this is a public forum touch the 3 dot in the top right hand corner to edit post

Re: Need to Cancel

chelsealzl — Sat, 15 Jun 2019 18:15:52 GMT

Yeah as said above, contacting the moderator team would be your best option.

Re: Need to Cancel

teamshatt — Sat, 15 Jun 2019 18:21:01 GMT

Edited

Re: Need to Cancel

popping — Sat, 15 Jun 2019 18:27:39 GMT

@teamshatt wrote:
So I currently have my son and I set up on Public Mobile. I need to cancel my son's account as his phone is broken. It is setup with autopay so it keeps renewing. I can't access his self serve because it needs confirmation via text from the broken phone. The phone number is xxxxxxx.

While you are waiting for moderator as suggested by others, you can take his SIM card out of his broken phone and use your phone to receive text messsage to create his self-serve account. No waiting and DIY

Re: Need to Cancel

teamshatt — Sat, 15 Jun 2019 18:36:42 GMT

@RossN

Edited please help with my situation

Re: Need to Cancel

Anonymous — Sat, 15 Jun 2019 18:38:40 GMT

@teamshatt wrote:
@RossN
Edited please help with my situation

popping had a splendid idea. Did you try that?

Re: Need to Cancel

teamshatt — Sat, 15 Jun 2019 18:45:47 GMT

I have tried this only to find out that they are not compatible

Re: Need to Cancel

teamshatt — Sat, 15 Jun 2019 18:46:54 GMT

Yes. Phones are not compatible

... A moderator is someone who works for public mobile? When will they get back to me?

Re: Need to Cancel

Dunkman — Sat, 15 Jun 2019 18:49:19 GMT

@teamshatt

Yes, moderators are PM employees. The wait times are 1-2 days.

Re: Need to Cancel

RossN — Sat, 15 Jun 2019 18:49:48 GMT

it could take 2 to 48 hours for moderator assistance

Re: Need to Cancel

Anonymous — Sat, 15 Jun 2019 18:51:37 GMT

@teamshatt wrote:
Yes. Phones are not compatible
... A moderator is someone who works for public mobile? When will they get back to me?

So it sounds like it's the SIM card that's not "compatible". If you were both on Public Mobile then the SIM will be compatible. So then it sounds like maybe it's a size thing. SIM's come in 3 sizes. There's the tiny part that is just the contacts. There's the slightly larger size that has a small frame around the contacts. Then there's the full size.

They can be snapped out and (carefully) back together.

If you still have the card that it came with then you should be able to get to the right size.

Re: Need to Cancel

popping — Sat, 15 Jun 2019 19:14:29 GMT

@Anonymous wrote:
@teamshatt wrote:
Yes. Phones are not compatible
... A moderator is someone who works for public mobile? When will they get back to me?
So it sounds like it's the SIM card that's not "compatible". If you were both on Public Mobile then the SIM will be compatible. So then it sounds like maybe it's a size thing. SIM's come in 3 sizes. There's the tiny part that is just the contacts. There's the slightly larger size that has a small frame around the contacts. Then there's the full size.
They can be snapped out and (carefully) back together.
If you still have the card that it came with then you should be able to get to the right size.

Picture to support what @Anonymous said. Nano SIM + Micro and Standard(Mini) adaptors will let you to use it in Nano, Micro or Mini SIM card phone.