topic Re: Moderator in Get Support

Moderator

Jonathanlutes56 — Wed, 05 Jan 2022 13:04:20 GMT

Acct is still suspended despite paying bill a week ago

Re: Moderator

popping — Sat, 15 Jun 2019 17:51:39 GMT

@Jonathanlutes56 wrote:
Acct is still suspended despite paying bill a week ago

Only moderator has access to your account. Send a private message to moderator for help.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Moderator wait time is 2 - 3 days.

Re: Moderator

Dunkman — Sat, 15 Jun 2019 17:51:43 GMT

@Jonathanlutes56

If you have any issues with account, you will need to contact moderator via private messaging. It will take 1-2 days for response.

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

You might want to try a few things prior to messaging moderator.

Might want to try two tricks that might re-activate/reset your plan:
1. Report your phone lost/stolen in self service account. Logout. Wait few minutes. Login. Report your phone found.
2. Manually add $1 into your balance.
These actions sometimes will reset your SIM/re-activate account.

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/SOLUTION-My-plan-has-enough-funds-but-will-not-renew-or-re/m-p/284552#M20518

Re: Moderator

geopublic — Sat, 15 Jun 2019 17:54:31 GMT

@Jonathanlutes56 wrote:
Acct is still suspended despite paying bill a week ago

@Jonathanlutes56 While you are waiting for the moderator to respond, you may try the lost/stolen phone trick:

To report your phone stolen. Login to your selfserve account. Choose Plans and Add-ons tab. Choose the Lost/Stolen Phone tab. Choose Suspend Service tab. Wait a few minutes. Report your phone found. Re-start you phone

Re: Moderator

stonechucker — Mon, 17 Jun 2019 15:47:15 GMT

@Jonathanlutes56 is the money sitting in Available Balance? If yes, look for the active or reactive button to get it transferred. AutoPay only works on the renewal date, every other day, you will need to force the payment to be accepted for renewal.