topic having trouble logging in with email in Get Support

having trouble logging in with email

RobertG — Wed, 05 Jan 2022 13:04:07 GMT

Cant log into using my email not sure what happenned how can I recover my account without an email

Re: having trouble logging in with email

Anonymous — Sat, 15 Jun 2019 13:28:43 GMT

@RobertG wrote:
Cant log into using my email not sure what happenned how can I recover my account without an email

Can you otherwise access your email inbox?

Did you try the Forgot your password? link?

Re: having trouble logging in with email

mimmo — Sat, 15 Jun 2019 13:31:04 GMT

have you tried teh password reset?

Also If you have failed numerous attempts to login your account could becom locked adn will require you to send a private message to moderator_team

them might ask you to verify you account via a sms code.

Re: having trouble logging in with email

geopublic — Sat, 15 Jun 2019 13:37:09 GMT

@RobertG wrote:
Cant log into using my email not sure what happenned how can I recover my account without an email

@RobertG Looks like you just registered here your account here, are you a new customer?

Re: having trouble logging in with email

horsegentler — Sat, 15 Jun 2019 15:24:42 GMT

Hi @RobertG ,

Could you be just a tad more specific? When you enter your email address in the login page (https://selfserve.publicmobile.ca) does it come up with a message saying 'sorry your login attempt failed'?

There are a couple things you can check. Sorry, some of them are obvious, but often it's the small obvious things that catch me!

1. Check you typed your email correctly.

2. Check you are using the email you signed up with to begin with. Checking back in your email account to see which address they sent the confirmation emails to could help if you have multiple email addresses like me.

3. Or are you talking about logging into the community with an email address?

A few more details could help us help you solve this 🙂

Re: having trouble logging in with email

RobertG — Sat, 15 Jun 2019 16:54:46 GMT

Yes it says your attempt failed Im not sure if it was the correct adress I tried all the emails I have but all failed even with the recovery password page . My email adresses had become inactive because I wasnt using them, I have since reactivated them on google but still all my attempts failed .....Is there any other way to reset your email and password My b

Re: having trouble logging in with email

Lieux — Sat, 15 Jun 2019 16:56:09 GMT

@RobertG wrote:
Yes it says your attempt failed Im not sure if it was the correct adress I tried all the emails I have but all failed even with the recovery password page . My email adresses had become inactive because I wasnt using them, I have since reactivated them on google but still all my attempts failed .....Is there any other way to reset your email and password My b

Yes write a private message to the moderator here..https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 and they will help you with that. Waiting time is few hours to 2 days.

Re: having trouble logging in with email

RobertG — Sat, 15 Jun 2019 16:57:56 GMT

I am talking about logging into my account...not the community. I checked through all of my emails but was unable to find anything, also they had become inactive, so I had to reactivate them

Re: having trouble logging in with email

Lieux — Sat, 15 Jun 2019 17:00:26 GMT

@RobertG wrote:
I am talking about logging into my account...not the community. I checked through all of my emails but was unable to find anything, also they had become inactive, so I had to reactivate them

Yes to logging your self-serve account you need your email...ask the moderator for help.

Can you receive the messages emails from public mobile to say to you that your have a message here in the community? It would be this email to use...

Re: having trouble logging in with email

5872533822 — Mon, 08 Jul 2019 16:44:54 GMT

I would like to cancel my account. Please instruct me how to do that. I am an elderly person and in hospital and find it to difficult to access my account when i am having trouble dialing out on my phone. It says no access to long distance.

Re: having trouble logging in with email

5872533822 — Mon, 08 Jul 2019 16:46:31 GMT

I can't access my account with my email.

I forgot my password but cannot get a new one because I cannot access my account with my email address

Re: having trouble logging in with email

computergeek541 — Mon, 08 Jul 2019 23:17:14 GMT

@5872533822 wrote:
I can't access my account with my email.
I forgot my password but cannot get a new one because I cannot access my account with my email address

First off, do you have a Visa Debit or credit card saved in your account with Autopay active. If you don't, you don't have to do anything except to stop applying top ups to the account.

If you do have Autopay enabled, you should get your self-serve account access restored and disabled that payment feature.

To get access restored or to have auotpay disabled, contact the moderators. https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437