topic Re: Can no longer make calls in Get Support

Can no longer make calls

CapCan31 — Wed, 05 Jan 2022 13:04:07 GMT

I have a $15/month plan that includes 100 Minutes Canada-Wide Talk + Unlimited Incoming Minutes. In the last few weeks, I can no longer make calls to Canadian phone numbers. When calling the response is simply that I don't have the proper Add-On or am calling outside of my plan. I have used barely 20 minutes of my minutes. I have only recently had this issue and was able to make phone calls to these same numbers a few weeks ago. Help?

Re: Can no longer make calls

GinYVR — Thu, 21 Nov 2019 14:36:06 GMT

@CapCan31Check your usage history and add up voicemail minutes. they count as outgoing minutes with that plan.

Re: Can no longer make calls

Lar — Thu, 21 Nov 2019 14:46:42 GMT

As @GinYVR says, always check your account to see if you actually have any minutes left and go from there. Cheers

Re: Can no longer make calls

CapCan31 — Thu, 21 Nov 2019 14:50:36 GMT

Is there one place to see how many minutes I have left? I've done a quick review of my useage and within the last 30 days I've only done 2 minutes of Outgoing Calls (I usually call folks and have them call me back).

Re: Can no longer make calls

Dunkman — Thu, 21 Nov 2019 14:52:34 GMT

@CapCan31

There is the talk minute counter in the overview page in the add on section. If you don't see the counter, that means you ran out of minutes.

See example below.

Re: Can no longer make calls

Lar — Thu, 21 Nov 2019 14:52:46 GMT

@CapCan31 Logon to your account and it will show what your plan covers and how many minutes you have used

Re: Can no longer make calls

totalUser — Thu, 21 Nov 2019 14:55:19 GMT

Hi @CapCan31

Please contact moderators about it

You can reach them here https://publicmobile.ca.ada.support/chat/

Re: Can no longer make calls

geopublic — Thu, 21 Nov 2019 15:06:12 GMT

@CapCan31 If you can't see a minutes counter when you access your selfserve account on the first page it means you have used up your minutes. The fix is simple just purchase a 500 minute talk addon for $5.

Re: Can no longer make calls

CapCan31 — Thu, 21 Nov 2019 15:07:38 GMT

Correct. I just wasn't seeing my data useage because it was already used. Thanks!