topic Re: Add funds in Get Support

Add funds

Lacrossemom — Wed, 05 Jan 2022 13:03:43 GMT

Hi there my son added funds to his account a day before renew date will he be good to go on renew date

Re: Add funds

Alex888 — Fri, 14 Jun 2019 01:31:34 GMT

@Lacrossemom As long as there are enough funds in the account it should renew without any problems. On his renewal date the account will change from Active to either Suspended or Expired, that is normal as long as his phone keeps working.

Re: Add funds

Lacrossemom — Fri, 14 Jun 2019 01:33:40 GMT

Yes he bought a card and added it. And the renew date is tomorrow

Re: Add funds

Lieux — Fri, 14 Jun 2019 01:37:14 GMT

@Lacrossemom wrote:
Hi there my son added funds to his account a day before renew date will he be good to go on renew date

I do that every month and every thing is doing good.

Re: Add funds

mimmo — Fri, 14 Jun 2019 01:54:08 GMT

@Lacrossemom I have always found this post by @Luddite a great read.

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/EXPIRED-vs-SUSPENDED-AVAILABLE-FUNDS-vs-REWARDS-and-other/m-p/87391#M10445

Re: Add funds

Lacrossemom — Wed, 04 Sep 2019 18:51:27 GMT

The funds are there but phone isnt working

Re: Add funds

dabr — Wed, 04 Sep 2019 19:00:10 GMT

@Lacrossemom wrote:
The funds are there but phone isnt working

What does your payment history show? If the funds are just sitting in the account, see if you can pay by dialling 611 service.

You can also try rebooting your phone.

Re: Add funds

AllenBennett — Thu, 28 Nov 2019 13:00:08 GMT

How do you add funds? I'm already on autopay but it won't unsuspend nor can i change the plan

Re: Add funds

Triguy — Thu, 28 Nov 2019 13:15:03 GMT

You should remove your phone# by clicking on the 3 dots.

Here is info about making a top up payment.

https://www.publicmobile.ca/en/bc/get-help/articles/top-up-your-account

Re: Add funds

cellphoneuser1 — Thu, 28 Nov 2019 17:29:53 GMT

@AllenBennett wrote:
How do you add funds? I'm already on autopay but it won't unsuspend nor can i change the plan

If your accont is suspsended, autopay might not have charged correctly. Check your account to see if money wad added. Does your phone work? You can pay buying a voucher at retail.