topic Query in Get Support

Query

Wil — Wed, 05 Jan 2022 13:03:40 GMT

On Oct. 30 I set-up a change plan for Nov. 9, from $10.00/month to $40.00/month. The system accepted the change and the total of $45.20 was taken and available funds showed on my account for $40.00. However, when I attempted to use my cellular signal it wasn't available. I just checked my on-line account and only $10.00 was removed leaving $33.00 in available funds. Can this be corrected to give me my full $40.00 plan?

Re: Query

ShawnC13 — Wed, 20 Nov 2019 21:26:09 GMT

@Wil wrote:
On Oct. 30 I set-up a change plan for Nov. 9, from $10.00/month to $40.00/month. The system accepted the change and the total of $45.20 was taken and available funds showed on my account for $40.00. However, when I attempted to use my cellular signal it wasn't available. I just checked my on-line account and only $10.00 was removed leaving $33.00 in available funds. Can this be corrected to give me my full $40.00 plan?

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Re: Query

geopublic — Wed, 20 Nov 2019 21:53:04 GMT

@Wil Sounds like the system did not process your plan change. Best to submit a ticket to PM explain what happened and ask them if they can process the plan change for you.