topic Re: Billing in Get Support

Billing

Maryannclancy — Wed, 05 Jan 2022 13:03:38 GMT

I have been double billed for an account that I opened May 7. I paid when I opened my account. I signed up for auto-pay with my credit card and the payment came out June 7. But my account was suspended... I added more money to the account and I was billed again on June 11 for $35.

Re: Billing

Lieux — Fri, 14 Jun 2019 00:05:45 GMT

@Maryannclancy wrote:
I have been double billed for an account that I opened May 7. I paid when I opened my account. I signed up for auto-pay with my credit card and the payment came out June 7. But my account was suspended... I added more money to the account and I was billed again on June 11 for $35.

Hum...strange...can you go in your self-serve account and tab PAYMENT and tab HISTORY PAYMENT? What can you see for those transactions?

Re: Billing

Psygineer — Fri, 14 Jun 2019 01:27:08 GMT

@Maryannclancy wrote:
I have been double billed for an account that I opened May 7. I paid when I opened my account. I signed up for auto-pay with my credit card and the payment came out June 7. But my account was suspended... I added more money to the account and I was billed again on June 11 for $35.

PM had issues last month where the auto-pay date and the real renewal date were out of sync. Sounds like you were a victim of that bug as well. At least the extra money will stay on your account for your next renewal.

Re: Billing

MoreYummy — Fri, 14 Jun 2019 04:46:13 GMT

Does your service work after reneal date? If only double charge, but all works fine and your account has extra credit in it for use next cycle. It is ok, nothing to worry , because its bug.

Re: Billing

Jdmom3 — Fri, 14 Jun 2019 13:21:14 GMT

I agree, keep an eye on your account, you should have a credit for both payments. One will be saved for next month.

Re: Billing

Jackhyf63 — Fri, 14 Jun 2019 23:26:35 GMT

@Maryannclancy If you don't mind posting a screenshot for the double charged transaction,we might be able to help you determine what happened.