topic Re: Damaged packaging - safe to use? in Get Support

Damaged packaging - safe to use?

Kei1 — Wed, 05 Jan 2022 13:03:31 GMT

The sim card envelope has been ripped in half but the shipping packaging from Amazon was intact. Is it safe to use? I am worried it may have been tampered with or the sim card # may have been accessed.Product came as pictured

Re: Damaged packaging - safe to use?

computergeek541 — Wed, 20 Nov 2019 19:09:00 GMT

@Kei1 wrote:
The sim card envelope has been ripped in half but the shipping packaging from Amazon was intact. Is it safe to use? I am worried it may have been tampered with or the sim card # may have been accessed.Product came as pictured

I wouldn't worry about it. That's paper stock that you're supposed to dispose of for recycling anyway.

As for tampering, it's a sim card number that hasn't been activated yet. If it bothers you, ask Public Mobile for a replacement (if you ordered directly).

Re: Damaged packaging - safe to use?

popping — Wed, 20 Nov 2019 19:10:16 GMT

PM logo on the SIM card package as well as SIM card itself is still orange.

Re: Damaged packaging - safe to use?

computergeek541 — Wed, 20 Nov 2019 19:26:32 GMT

@popping wrote:
PM logo on the SIM card package as well as SIM card itself is still orange.

Are you trying to say that it's okay as long as it hasn't changed colors from water damage, etc.?

Public Mobile sim cards haven't had any orange on them for quite a while, but i'm sure that wasn't the point.

Re: Damaged packaging - safe to use?

Ed404 — Wed, 20 Nov 2019 19:19:01 GMT

Just try it and if it doesn't work get a new one. It'd probably take 1-2 days for another one to be shipped.

Re: Damaged packaging - safe to use?

PAULRANG18 — Wed, 20 Nov 2019 19:21:54 GMT

Best to ask for a replacement sim card. The poch it was in didn't tear by itself. It may have been tampered with.

Re: Damaged packaging - safe to use?

geopublic — Wed, 20 Nov 2019 19:27:33 GMT

@Kei1Best way to find out is to try and activate it . If you get an invalid sim card error as soon as you enter the number then more than likely is been previously activated.

Re: Damaged packaging - safe to use?

computergeek541 — Wed, 20 Nov 2019 19:29:02 GMT

@PAULRANG18 wrote:
Best to ask for a replacement sim card. The poch it was in didn't tear by itself. It may have been tampered with.

But to what end? Sim card numbers are almost in a predictable sequence. If you have seen one sim card number, it's not too difficult to guess a bunch of others.

Re: Damaged packaging - safe to use?

Luddite — Wed, 20 Nov 2019 21:00:45 GMT

@popping wrote:
PM logo on the SIM card package as well as SIM card itself is still orange.

At amazon orange are $7.69, blue $9.98. I say buy orange and save $2.59 (in Ontario).

Re: Damaged packaging - safe to use?

computergeek541 — Wed, 20 Nov 2019 21:03:58 GMT

@Luddite wrote:
@popping wrote:
PM logo on the SIM card package as well as SIM card itself is still orange.
At amazon orange are $7.69, blue $9.98. I say buy orange and save $2.59 (in Ontario).

lol as if there's any important difference

Re: Damaged packaging - safe to use?

Ed404 — Thu, 21 Nov 2019 13:36:13 GMT

Just read an article about a Sim scam.

https://toronto.citynews.ca/2019/11/20/cell-phone-number-porting-scam/

Re: Damaged packaging - safe to use?

GinYVR — Thu, 21 Nov 2019 14:01:47 GMT

@Ed404SIMjacking is often targetted. If someone really want to serruptitiously get the IMEI number, they won't damage the packaging like that to gain access. You can easily dislodge the card enough to see the bar code on the card.

Re: Damaged packaging - safe to use?

cavemantoronto — Thu, 21 Nov 2019 15:22:08 GMT

@GinYVR wrote:
@Ed404SIMjacking is often targetted. If someone really want to serruptitiously get the IMEI number, they won't damage the packaging like that to gain access. You can easily dislodge the card enough to see the bar code on the card.

They wouldn't rip it in half to make more obvious it was opened. It got caught in mail sorter or someome thought it was junkmail and ripped it to put in garbage. Simple explanation is likely.

Re: Damaged packaging - safe to use?

Kei1 — Thu, 21 Nov 2019 15:44:54 GMT

I tried activating the first time and it was fine but then I got an error after submitting on the last step. Now whenever I try it says it's an invalid sim card. Even after waiting over night and switching browsers and everything.

Thanks for the replies everyone

Re: Damaged packaging - safe to use?

Dunkman — Thu, 21 Nov 2019 15:47:09 GMT

@Kei1

Check your credit card to make sure that you were not charged. Sometimes, it already activated. If charged, try the SIM card in your phone.

Chrome incognito mode works well with this website if you want to try again.

Re: Damaged packaging - safe to use?

computergeek541 — Thu, 21 Nov 2019 16:21:45 GMT

@Kei1 wrote:
I tried activating the first time and it was fine but then I got an error after submitting on the last step. Now whenever I try it says it's an invalid sim card. Even after waiting over night and switching browsers and everything.

Thanks for the replies everyone

That's because of the prevuous activation attempt, and not because of the envelope being opened. I would put it your phone to see if it was activated. Sometimes, when a customer gets error messages such as this, the account does get opened, but the self serve account doesn't get created or a moderator's help is needed to get the service working.