topic Re: Unable to Process Transaction Sorry, we are unable to verify your credit card information... in Get Support

Unable to Process Transaction Sorry, we are unable to verify your credit card information...

SebfromMTL — Wed, 05 Jan 2022 13:03:30 GMT

Got this message while trying to process a payment with the same card I've been using for the last few months. My info matches the one from the bank and I've been able to pay other bills just fine with the card. What gives?

Only difference I could see is the postal code on at the bank is setup A1A 1A1 and PM's system only accepts A1A1A1.

BTW I tried a couple of the ''solutions'' like incognito, clearing cache, other browser and nothing works. Also sent msg to mods but no reply so far...

Re: Unable to Process Transaction Sorry, we are unable to verify your credit card information...

Triguy — Thu, 13 Jun 2019 20:19:47 GMT

You try making a payment using *611. Another alternative would be purchasing vouchers or using a virtual debit card like koho or recharge.

Re: Unable to Process Transaction Sorry, we are unable to verify your credit card information...

geopublic — Thu, 13 Jun 2019 20:21:13 GMT

@SebfromMTL wrote:
Got this message while trying to process a payment with the same card I've been using for the last few months. My info matches the one from the bank and I've been able to pay other bills just fine with the card. What gives?

Only difference I could see is the postal code on at the bank is setup A1A 1A1 and PM's system only accepts A1A1A1.

BTW I tried a couple of the ''solutions'' like incognito, clearing cache, other browser and nothing works. Also sent msg to mods but no reply so far...

@SebfromMTL Be patient the mods will respond back. Maybe try A1A 1A

Re: Unable to Process Transaction Sorry, we are unable to verify your credit card information...

SebfromMTL — Thu, 13 Jun 2019 20:22:30 GMT

@geopublic wrote:
@SebfromMTL wrote:
Got this message while trying to process a payment with the same card I've been using for the last few months. My info matches the one from the bank and I've been able to pay other bills just fine with the card. What gives?

Only difference I could see is the postal code on at the bank is setup A1A 1A1 and PM's system only accepts A1A1A1.

BTW I tried a couple of the ''solutions'' like incognito, clearing cache, other browser and nothing works. Also sent msg to mods but no reply so far...
@SebfromMTL Be patient the mods will respond back. Maybe try A1A 1A

Doesn't work.

Re: Unable to Process Transaction Sorry, we are unable to verify your credit card information...

GinYVR — Thu, 13 Jun 2019 20:27:56 GMT

@SebfromMTL There is supposedly to be a lockout feature for credit card processing with Public.. if you had tried too many times, the system will lock out the card. If you are not in a hurry (ie account is not due), take a break.. come back to it later when the server is less loaded. It is a known quirk with Public Mobile. If you are in a hurry, go to a store and get a voucher instead...

Re: Unable to Process Transaction Sorry, we are unable to verify your credit card information...

geopublic — Thu, 13 Jun 2019 20:27:57 GMT

@SebfromMTL wrote:
@geopublic wrote:
@SebfromMTL wrote:
Got this message while trying to process a payment with the same card I've been using for the last few months. My info matches the one from the bank and I've been able to pay other bills just fine with the card. What gives?

Only difference I could see is the postal code on at the bank is setup A1A 1A1 and PM's system only accepts A1A1A1.

BTW I tried a couple of the ''solutions'' like incognito, clearing cache, other browser and nothing works. Also sent msg to mods but no reply so far...
@SebfromMTL Be patient the mods will respond back. Maybe try A1A 1A
Doesn't work.

@SebfromMTL Ok, possible that the PM system has put a security lock so it needs to be cleared by the moderator. Best to also ask them to add the cc for you that way avoiding anymore delays with the current temperamental PM system.

Re: Unable to Process Transaction Sorry, we are unable to verify your credit card information...

SebfromMTL — Thu, 13 Jun 2019 20:29:52 GMT

@Triguy wrote:
You try making a payment using *611. Another alternative would be purchasing vouchers or using a virtual debit card like koho or recharge.

Yeah I looked into Recharge but I don't really feel like paying extra $$$ for something that is obviously not an issue on my end since the card works fine. The whole point of using online payment is to not have to go get vouchers and again paying extra since PM closed pretty much all their kiosks so in-store payments are not an option anymore

Re: Unable to Process Transaction Sorry, we are unable to verify your credit card information...

GinYVR — Thu, 13 Jun 2019 20:35:34 GMT

@SebfromMTLThere aren't that many options.. I doubt PM will fix the payment system permanently. You pay them somehow (without online) vouchers is the only option.. It sucks, but it is what it is.

Re: Unable to Process Transaction Sorry, we are unable to verify your credit card information...

Anonymous — Thu, 13 Jun 2019 20:36:11 GMT

@SebfromMTL wrote:
@Triguy wrote:
You try making a payment using *611. Another alternative would be purchasing vouchers or using a virtual debit card like koho or recharge.
Yeah I looked into Recharge but I don't really feel like paying extra $$$ for something that is obviously not an issue on my end since the card works fine. The whole point of using online payment is to not have to go get vouchers and again paying extra since PM closed pretty much all their kiosks so in-store payments are not an option anymore

So then it's your choice. If you don't have service and are willing to wait for the moderators to get you going then fine. If you would like to get service back sooner than waiting then the other options are available to you. Choices, choices. I think we can all agree that too many people have problems with the payment system here. Alas.

Re: Unable to Process Transaction Sorry, we are unable to verify your credit card information...

Cussen — Fri, 28 Jun 2019 06:22:27 GMT

It could be that your shipping address and billing address aren't the same if you are using a visa or Mastercard credit card it does make a difference.

If that does nothing maybe it could me a date&time issues I've had that happen before.

Good luck!!

Re: Unable to Process Transaction Sorry, we are unable to verify your credit card information...

bravo_md — Fri, 28 Jun 2019 06:50:18 GMT

You most likely entered in the credit card number wrong or even yet fogot to enter in correctly the 3 digit security code on the back of the card. No security code = No transaction.

Re: Unable to Process Transaction Sorry, we are unable to verify your credit card information...

GinYVR — Fri, 28 Jun 2019 07:04:24 GMT

@bravo_md I wish Public Mobile's payment system is as simple as no CVV. The address information is quirky (I think it doesn't like apartment numbers). Also even the timing of adding the card (do it too often or even correct an error) can cause time outs and errors.