topic Re: Not Getting New Voicemail Notifications in Get Support

Not Getting New Voicemail Notifications

Marlee — Wed, 05 Jan 2022 13:03:11 GMT

I am not getting any new Voicemail notifications (or the little red icon) when a voicemail message is left for me. I can call in to check my messages and receive voicemails, but am just not getting any type of notification saying that it is there.

I have tried restarting my phone as re-setting the network settings.

Thanks in advance for any help!

Re: Not Getting New Voicemail Notifications

cellphoneuser1 — Wed, 20 Nov 2019 06:58:44 GMT

@Marlee wrote:
I am not getting any new Voicemail notifications (or the little red icon) when a voicemail message is left for me. I can call in to check my messages and receive voicemails, but am just not getting any type of notification saying that it is there.

I have tried restarting my phone as re-setting the network settings.

Thanks in advance for any help!

If you're on Android, check your call/phone app notification permissions.

Re: Not Getting New Voicemail Notifications

geopublic — Wed, 20 Nov 2019 07:10:08 GMT

@Marlee That's a known issue with iPhones make sure visual voicemail is disabled. This happens when customers with iPhones do not disable visual voicemail with their previous provider before moving over to Publicmobile.

Re: Not Getting New Voicemail Notifications

yanzhiqiang — Wed, 20 Nov 2019 07:13:24 GMT

Most likely it is your phone's notification setup issiue.