topic Re: Purchase of Sim Card in Get Support

Purchase of Sim Card

seniors — Wed, 05 Jan 2022 13:03:05 GMT

Hi. I purchased a sim card on November 12, 2019. I haven't received it yet. I looked at the confirmation email and it shows my address as incorrect. I have since edited by address. So I would like to know if I will be receiving my sim card shortly?

Thank you

Re: Purchase of Sim Card

popping — Wed, 20 Nov 2019 03:40:05 GMT

@seniors wrote:
Hi. I purchased a sim card on November 12, 2019. I haven't received it yet. I looked at the confirmation email and it shows my address as incorrect. I have since edited by address. So I would like to know if I will be receiving my sim card shortly?
Thank you

When did you discovered the address erroe?

PM send out SIM card order fairly quickly. By the time you updated the address, PM may already shipped your SIM card.

If the error address is deliverable, you may want to go there and inquired whether they still have your SIM card.

Re: Purchase of Sim Card

Ed404 — Wed, 20 Nov 2019 03:44:37 GMT

Where did you order the sim card from?

Re: Purchase of Sim Card

Dunkman — Wed, 20 Nov 2019 03:47:34 GMT

@seniors

Here is a link to track your purchase of SIM card (if purchased directly from PM):

https://productioncommunity.publicmobile.ca/t5/Getting-Started/How-to-track-your-SIM-card-order/m-p/325923#M60326

Re: Purchase of Sim Card

cavemantoronto — Wed, 20 Nov 2019 04:30:26 GMT

@seniors wrote:
Hi. I purchased a sim card on November 12, 2019. I haven't received it yet. I looked at the confirmation email and it shows my address as incorrect. I have since edited by address. So I would like to know if I will be receiving my sim card shortly?
Thank you

I don't know if it let's you edit after. It probably got delivered to the original addresss. If it's an invalid address, it would be returned to Public and refund issued. If you made a mistake and it was delivered to someone else, they don't have to refund. Did you try using your order number to track at canadapost.ca?

Re: Purchase of Sim Card

geopublic — Wed, 20 Nov 2019 05:16:17 GMT

@seniors Best to submit a ticket to PM and ask. Please include your order number as part of your ticket.

Re: Purchase of Sim Card

seniors — Thu, 21 Nov 2019 03:28:49 GMT

Hi I need to check with Canada Post. I will get back to you. Thanks

Re: Purchase of Sim Card

cellphoneuser1 — Thu, 21 Nov 2019 03:59:03 GMT

@seniors wrote:
Hi I need to check with Canada Post. I will get back to you. Thanks

Canada Post tells people that reps only know the info in the tracking system. For any package trace or lost package request to Canada Post, only Public Mobile can open a ticket with them.

Re: Purchase of Sim Card

seniors — Wed, 27 Nov 2019 21:41:37 GMT

Hi. The address does not exist so the sim card will be returned if there is a return address on the envelope. If that is the case, can it be redirected to me or should I just purchase a new sim card and take a credit when it gets returned to your company?

Please let me know as I would like to get this new sim card in place and start saving money.

Thank you

Michelle Sulewski

Re: Purchase of Sim Card

Dunkman — Wed, 27 Nov 2019 21:47:34 GMT

@seniors wrote:
Hi. The address does not exist so the sim card will be returned if there is a return address on the envelope. If that is the case, can it be redirected to me or should I just purchase a new sim card and take a credit when it gets returned to your company?
Please let me know as I would like to get this new sim card in place and start saving money.
Thank you
Michelle Sulewski

@seniors

You will need to contact moderator as described above to get a refund or credit or moderator can resend another SIM. Have you contacted moderator yet?

Re: Purchase of Sim Card

cellphoneuser1 — Thu, 28 Nov 2019 03:47:47 GMT

@seniors wrote:
Hi. The address does not exist so the sim card will be returned if there is a return address on the envelope. If that is the case, can it be redirected to me or should I just purchase a new sim card and take a credit when it gets returned to your company?
Please let me know as I would like to get this new sim card in place and start saving money.
Thank you
Michelle Sulewski

As I messaged before, only the sender Public Mobile can do anything about the shipment with Canada Post. There is a return address. You're over thinking this. Contact the moderators and I'm pretty sure they'll just send another to your corrected address.