topic Re: Data reach in Get Support

Data reach

Nikitarose — Wed, 05 Jan 2022 13:03:00 GMT

What happens when you reach max data? Do it cut off or is there additional charges?

Re: Data reach

ChuckYeah — Wed, 20 Nov 2019 01:15:34 GMT

@Nikitarose It will stop. No overage charges with Public Mobile.

Re: Data reach

NDesai — Wed, 20 Nov 2019 01:16:08 GMT

@Nikitarose Data just stops working. If you want more data, either purchase a data add-on or reach out to the mod team to renew early.

Re: Data reach

will13am — Wed, 20 Nov 2019 01:56:44 GMT

Although the base account operates like postpaid, everything else is prepaid. So no extra usage is available unless paid up front.

Re: Data reach

popping — Wed, 20 Nov 2019 03:54:03 GMT

FYI: Options to get more data:
1. If your current data limit does not meet your 30 days' need, you may change a plan with more data. You can do the plan from self-serve. You get your data back immediately with plan change.
2. If you want to renew the same plan early, you need to create a moderator support ticket using the ? button at the bottom right hand corner of this page. Moderator wait time is 2 - 3 days. If your next renewal date is 2 - 3 days away, you may just on data diet for a few days until after renewal.
3. You can buy data add-ons $30 1GB data or $10 200MB data. Expensive option

Re: Data reach

DL888 — Wed, 20 Nov 2019 14:24:29 GMT

Once you use up your monthly allotment it just stop until the new cycle...no worry about going over.