topic Re: U.S. Roaming - Data not working in Get Support

U.S. Roaming - Data not working

JohnnyXI — Wed, 05 Jan 2022 13:02:46 GMT

I bought the 10 day $20 U.S. roaming plan on 2019-11-17
My usage shows as follows:
Data & Add-Ons / Amount Used
1GB Promo 0 / 1024 MB
500MB + 500MB at 3G Speed
69.584 / 1024 MB
US Roaming - 250 MB Data (10-day) 0 / 250 MB
Phone and text work great but data is not happening, i.e., Chrome browser cannot connect etc.
Anyone know what's the problem ?

Re: U.S. Roaming - Data not working

dabr — Tue, 19 Nov 2019 21:06:17 GMT

@JohnnyXI wrote:
I bought the 10 day $20 U.S. roaming plan on 2019-11-17
My usage shows as follows:
Data & Add-Ons / Amount Used
1GB Promo 0 / 1024 MB
500MB + 500MB at 3G Speed
69.584 / 1024 MB
US Roaming - 250 MB Data (10-day) 0 / 250 MB
Phone and text work great but data is not happening, i.e., Chrome browser cannot connect etc.
Anyone know what's the problem ?

Have you enabled roaming? Also try rebooting your phone.

Re: U.S. Roaming - Data not working

geopublic — Tue, 19 Nov 2019 21:06:23 GMT

@JohnnyXI Need to turn on data roaming on your device.

Re: U.S. Roaming - Data not working

Anonymous — Tue, 19 Nov 2019 21:07:30 GMT

@JohnnyXI wrote:
I bought the 10 day $20 U.S. roaming plan on 2019-11-17
My usage shows as follows:
Data & Add-Ons / Amount Used
1GB Promo 0 / 1024 MB
500MB + 500MB at 3G Speed
69.584 / 1024 MB
US Roaming - 250 MB Data (10-day) 0 / 250 MB
Phone and text work great but data is not happening, i.e., Chrome browser cannot connect etc.
Anyone know what's the problem ?

Does your cell data (not wifi) otherwise work back home?

Re: U.S. Roaming - Data not working

JohnnyXI — Tue, 19 Nov 2019 21:08:40 GMT

I would if I knew where to find it. Where is it found?

Re: U.S. Roaming - Data not working

JohnnyXI — Tue, 19 Nov 2019 21:09:14 GMT

Yes.

Re: U.S. Roaming - Data not working

dabr — Tue, 19 Nov 2019 21:12:07 GMT

@JohnnyXI wrote:
I would if I knew where to find it. Where is it found?

Go to settings, more networks, then select mobile networks, then select roaming.

Re: U.S. Roaming - Data not working

Anonymous — Tue, 19 Nov 2019 21:12:11 GMT

@JohnnyXI wrote:
I would if I knew where to find it. Where is it found?

Dig around in your cell data area. Something will say roaming.

Edit: ninja'd

Re: U.S. Roaming - Data not working

JohnnyXI — Tue, 19 Nov 2019 21:17:28 GMT

z10user - thanks found it, that was the problem.

Re: U.S. Roaming - Data not working

geopublic — Tue, 19 Nov 2019 21:37:08 GMT

@JohnnyXI Since Public Mobile is strictly a prepaid service, you might want to consider leaving roaming on all the time won't hurt anything and eliminates the need to turn it on anytime you are in the US.

Re: U.S. Roaming - Data not working

JohnnyXI — Tue, 19 Nov 2019 22:47:04 GMT

@geopublic wrote:
@JohnnyXI Since Public Mobile is strictly a prepaid service, you might want to consider leaving roaming on all the time won't hurt anything and eliminates the need to turn it on anytime you are in the US.

Seems like a plan to me. I have a video camera set up to watch my house temperature and sump pump while I'm away so that would seem the way to go. Thanks for your input.

Re: U.S. Roaming - Data not working

JohnnyXI — Tue, 19 Nov 2019 22:50:50 GMT

@dabr wrote:
@JohnnyXI wrote:
I would if I knew where to find it. Where is it found?

Go to settings, more networks, then select mobile networks, then select roaming.

Thanks, search and ye shall find & I did. Thanks again.