topic Re: Plan Changes in Get Support

Plan Changes

wmakayu — Tue, 04 Jan 2022 17:58:35 GMT

Hi everyone,

I'm a little confused at how the plan changes work. I signed up yesterday the the 90/days $120 package and I just realized that I didn't check off text. I'm trying to change it and it's saying that it will be more than $120 although there is a discount on it that brings it to the same price. How do I go abouts changing this so I can get text for the current three months.

I've set up auto-pay and see a preauthorization on my credit card for $120 from yesterday.

Re: Plan Changes

dubcanada — Fri, 12 Aug 2016 13:09:24 GMT

Text was automatically checked off, what did you check off instead of text?

Go to your payment history it should say what you paired for line by line.

Re: Plan Changes

wmakayu — Fri, 12 Aug 2016 13:18:48 GMT

Once I activated the SIM the default option for that plan wasn't there or perhaps I didn't see it so I had to rebuild it myself and I guess it defaulted the text section to "No Text". It's not in my payment history so I have two options at the moment where as three would be the same price.

Re: Plan Changes

dubcanada — Fri, 12 Aug 2016 13:20:40 GMT

I would contact @Mary_M and explain the situation and see what they can do.

Re: Plan Changes

azuljays — Fri, 12 Aug 2016 14:00:24 GMT

The same exact thing happened to me when I signed up on Monday! I sent PM an e-mail but haven't received a response. I've been so busy with work but I finally have time to get this sorted. Looks like community help is the best way to go!

Could've sworn I checked off the global text option but I guess I didn't tap hard enough when I signed up for the plan with my tablet!

Re: Plan Changes

Mary_M — Fri, 12 Aug 2016 14:54:17 GMT

Hey @wmakayu

I have received your private message and answered. Your text messaging services should now be working !

@azuljays Would you mind sending me your phone number via private message ? I'll add the text messaging for you, no need to make another payment.

Cheers!

Mary

Re: Plan Changes

azuljays — Fri, 12 Aug 2016 15:07:41 GMT

@Mary_M I sent you a private message with my phone number about an hour ago. Thank you, I'd really appreciate your help!

Re: Plan Changes

Mary_M — Fri, 12 Aug 2016 15:10:20 GMT

@azuljays

I will respond shortly!

There is a small delay due to a heavy number of messages coming through. Don't worry, I will respond soon.

Mary

Re: Plan Changes

azuljays — Fri, 12 Aug 2016 17:51:39 GMT

Thank you @Mary_M for your assistance!

I now know, post in the community forum. I was too busy and lazy and thought e-mailing would be the easier route. Got my problem solved within an hour or so in the community forum!

Re: Plan Changes

srlawren — Fri, 12 Aug 2016 20:04:23 GMT

@azuljays welcome to Public Mobile! Yes you will typically get a much quicker turnaround in the community forums than by email support.

For future reference if you need to change your plan again in the future:

PM is a fully pre-paid model, and does not typically offer any refunds or credits on unused portions of your plan. What this means is, when you go to change your plan online, you will be given two buttons. One of them is to schedule the plan change for your next renewal date. This means, you carry on with your current plan until it ends, and then your next cycle starts with the new plan you've just chosen. This is what you will typically want to do. The other option is to do the plan change right away. What this does is to end your current plan/cycle, and forfeit any remaining days/$ that would have been left. If then starts a new cycle on the new plan you've chosen, and charges you the full amount for that cycle. Use this only if you desperately need the new plan options and can't wait unti the next renewal date. For example, if you are 20 days into a 90 day cycle for, say, $90, and then choose to immediately change your plan to a new 90 day plan that's $120, you will pay the full $120 at the moment, and this is on top of the $90 you paid 20 days earlier.

Hopefully this was clear but let me know if you have any follow up questions.

Re: Plan Changes

Ccantwell — Sun, 14 Aug 2016 00:47:00 GMT

I am in the same boat as the original poster - when I tried to go online to add the texting to my phone I got the message that it would cost more than what I had already paid, though I know that it is $120 for 90 days just the same as what I have already paid... Since I just started with Public Mobile I had no idea what to do.. Looks like I needed to find this community forum. Can I also get the texting added to my plan?

Re: Plan Changes

becky420 — Sun, 14 Aug 2016 04:01:47 GMT

Hi! i signed up with Public Mobile two weeks ago and i had the same problem. i accidently didnt checked the text options and it really bothers me..... I borrowed my dads credit card to pay for me because i dont have one anymore. Hes now out of the country for the month and i dont really want to wait an other month without the txt option... can someone help me with this? thanks!!

Re: Plan Changes

Shazia_K — Sun, 14 Aug 2016 13:43:26 GMT

Hello @Ccantwell @becky420,

I'm sorry about this.

Can you both send me your Public Mobile phone number via private message?

Thanks,

Shazia.

Re: Plan Changes

srlawren — Sun, 14 Aug 2016 19:21:01 GMT

Hi @Ccantwell and @becky420, have you had a chance to send @Shazia_K the info she requested? She is able to assist you with adjusting your plans.

Re: Plan Changes

Ccantwell — Mon, 15 Aug 2016 12:14:35 GMT

I just sent a message now.
Thanks for the help!

Re: Plan Changes

felix77 — Tue, 16 Aug 2016 21:29:33 GMT

I also managed to miss checking the texing option when i signed up today. I have sent a PM to @Mary_M, hoping to hear back soon.

Thanks

Re: Plan Changes

barb12 — Tue, 20 Sep 2016 01:56:00 GMT

Hello,

i tried added 30 days unlimited provincial wide take for $27 but another plan was added and $15 deducted from my amount which i did not choose.

I added funds to my account via vouchers and clicked change plan i had the correct amount to cover the plan. $15 was deducted from my credit for the 10 day plan which i did not choose.

please help!!

Re: Plan Changes

Shazia_K — Tue, 20 Sep 2016 13:47:23 GMT

Hey @barb12,

I'm sorry about this,

Can you please reboot your phone? everything should be in order now.

Thanks,

Shazia

Re: Plan Changes

Rockdaddy22 — Tue, 20 Sep 2016 13:54:46 GMT

Hope everything's good @barb12 Awesome work @Shazia__K

Re: Plan Changes

barb12 — Tue, 20 Sep 2016 14:19:13 GMT

Hello,

thank you for fixing the problem everything is working great now!

Barb