topic Re: Can't use SIM card on an unlocked phone in Get Support

Can't use SIM card on an unlocked phone

gaoll82t — Wed, 05 Jan 2022 13:02:28 GMT

Hi, there,

I have just bought a sim card, and was able to use on an unlocked moto G phone. Then I got another unlocked moto E4, but when I put the SIM card inside, it doesn't recognize the SIM card. Is that because the SIM card is locked with the moto G already once I put it in there? How can I use it on my other phone moto E4?

Please help!

Thanks

Lili

Re: Can't use SIM card on an unlocked phone

will13am — Tue, 19 Nov 2019 18:31:39 GMT

@gaoll82t, SIM cards do not lock onto a particular phone. If the SIM card is associated with a working account, you can use it in any compatible unlocked device. What kind of issue are you having with the Moto E4. Does not recognizing mean, not being able to detect the SIM card? If so you could try reseating the SIM cards.

Re: Can't use SIM card on an unlocked phone

caritomei — Tue, 19 Nov 2019 18:35:11 GMT

Re: Can't use SIM card on an unlocked phone

totalUser — Tue, 19 Nov 2019 19:00:48 GMT

Do you get an error message at all

Some phones lock themselves to the first provider used. Do you know which provider was it used with before?

You could contact them or the office manufacturer to get the needed code

Re: Can't use SIM card on an unlocked phone

GinYVR — Tue, 19 Nov 2019 19:03:34 GMT

@gaoll82tPut another known working Public Mobile or Telus network SIM card into the Motorola E4. If it ask for an unlocking PIN, then your phone is NOT unlocked.

Re: Can't use SIM card on an unlocked phone

gaoll82t — Tue, 19 Nov 2019 20:55:54 GMT

Thanks for your reply. When I put the SIM card there, there's no error message or anything. It doesn't have no SIM card warning when there's no SIM card either. It just doesn't have any display of the carrier.

Re: Can't use SIM card on an unlocked phone

gaoll82t — Tue, 19 Nov 2019 20:58:09 GMT

I used tello from the States. I called them, they said that my phone was unlocked and unlinked from them already. I should be able to use the phone with another carrier.

Re: Can't use SIM card on an unlocked phone

gaoll82t — Fri, 29 Nov 2019 16:08:20 GMT

Thanks for those who tried to help. It turned out that I bought the phone moto E4 from the States, and it's not supported by public mobile. So now I need to carry 2 phones.

[Self solution accepted as noone suggested E4 could be incompatible ......... Luddite]

Re: Can't use SIM card on an unlocked phone

DL888 — Wed, 20 Nov 2019 14:16:41 GMT

Sound like the 2nd Moto is locked. Do you have another SIM or does your friend or family have another SIM you can try?

Re: Can't use SIM card on an unlocked phone

cellphoneuser1 — Wed, 20 Nov 2019 17:20:29 GMT

@totalUser wrote:
Do you get an error message at all
Some phones lock themselves to the first provider used. Do you know which provider was it used with before?
You could contact them or the office manufacturer to get the needed code

Motorolas don't self lock. @gaoll82t if the phone is locked, it says so when you turn it on.