topic Re: Not compatible with vivo v9 in Get Support

Not compatible with vivo v9

Surya — Wed, 05 Jan 2022 13:01:48 GMT

Hi everyone..

I have ported my network from Fido to public mobile few days back.. Since then I couldn't make any calls.. It seems public mobile network not compatible with my phone.. It's vivo v9 .please let me know what can I do to make it work in my mobile.. Please help me

Re: Not compatible with vivo v9

GR — Mon, 18 Nov 2019 14:19:52 GMT

@Surya @ you can check it on willmyphonework.net Do you have 3g in the settings since you need that for calls! LTE will work for data and text!

Re: Not compatible with vivo v9

Dunkman — Mon, 18 Nov 2019 14:21:42 GMT

@Surya

Checking the specs on the phone, it should work.

https://www.gsmarena.com/vivo_v9-9117.php

Are you able to text in or out? Data? It might be a stuck port, but you should be able to text out and talk out. Not able to receive anything.

Maybe try the SIM card in another phone. To determine whether it is a hardware issue versus PM Service issue.

Re: Not compatible with vivo v9

geopublic — Mon, 18 Nov 2019 14:31:14 GMT

@Surya That phone supports the 3G bands so it should work with PM. It's missing 4G bands 4 and 7 so that may be an issue for data when using LTE.

Keep your phone on 3G and you should be able to call out.

You can also submit a ticket to PM for help as follows:

Re: Not compatible with vivo v9

DL888 — Mon, 18 Nov 2019 14:31:21 GMT

According to this site, it should work with PM.

https://apn-canada.gishan.net/en/apn/public-mobile/vivo-v9

Re: Not compatible with vivo v9

will13am — Mon, 18 Nov 2019 16:09:53 GMT

This phone is compatible on 3G and only compatible with band 7 on LTE. So, it will be a little hampered on data performance. That said, outgoing calls should work even if a number port is stuck or in progress. It could be an account setup issue. The moderator teams should be able to resolve the account problem.

https://en.wikipedia.org/wiki/Telus_Mobility