topic how do I know my porting has done form FREEDOM? in Get Support

how do I know my porting has done form FREEDOM?

wenping — Wed, 05 Jan 2022 13:01:28 GMT

how do I know my porting has done form FREEDOM? I has asked a port on my Public Account.

Re: how do I know my porting has done form FREEDOM?

darlicious — Sun, 17 Nov 2019 07:38:37 GMT

@wenping When all your services are working. The last one to work will be your incoming calls. Once you can recieve them your porting is complete.

Re: how do I know my porting has done form FREEDOM?

computergeek541 — Sun, 17 Nov 2019 07:44:39 GMT

@wenping wrote:
how do I know my porting has done form FREEDOM? I has asked a port on my Public Account.

In addition to darlicious's information, you'll also recive a text message from Public Mobile (only if the Public Mobile sim card is in a compatable phone) telling you that the transfer is complete. Your Freedom sim card/service will stop working at this time as well.

Re: how do I know my porting has done form FREEDOM?

Lemony_Snicket — Sun, 17 Nov 2019 13:52:55 GMT

Always continue to use the old service until it stops. That's when porting is complete. This method applies to all porting situations.

Re: how do I know my porting has done form FREEDOM?

CS_Agent — Sun, 17 Nov 2019 14:47:22 GMT

Hi @wenping,

Please reach out to the Moderators using our virtual assistant to check the porting status if this was done more than 2.5h ago. Also try a powercycle (turn phone off and on) and check if you can receive calls.
https://www.publicmobile.ca/en/bc/get-help

Have a great day,

Camelia_M

Re: how do I know my porting has done form FREEDOM?

geopublic — Sun, 17 Nov 2019 16:06:24 GMT

@wenping Your freedom sim will stop working when the port has completed and the number has been released to Public.