topic Re: not registered on network in Get Support

not registered on network

ben89 — Wed, 05 Jan 2022 13:01:15 GMT

i got the sim card in 2 houers ago and i shows not registered on network, i try to restard my phone couple of times, is there any phone nummber to contact, i need my phone asap

Re: not registered on network

GR — Sat, 16 Nov 2019 23:45:22 GMT

@ben89 did you go through all the activation and get the welcome email?

Re: not registered on network

ben89 — Sat, 16 Nov 2019 23:48:01 GMT

yes

its show no sim card

Re: not registered on network

geopublic — Sun, 17 Nov 2019 03:06:07 GMT

@ben89 That message shows up when I device gets blacklisted. To contact Public mobile do the following:

Re: not registered on network

GR — Sat, 16 Nov 2019 23:49:14 GMT

@ben89 do you have another cell phone available to try your sim card in?

Re: not registered on network

hairbag1 — Sat, 16 Nov 2019 23:59:43 GMT

@ben89 wrote:
i got the sim card in 2 houers ago and i shows not registered on network, i try to restard my phone couple of times, is there any phone nummber to contact, i need my phone asap

Click at the top of this page "Get Started" and follow direction to confirm if your phone is compatible at PM and if it's been black-listed. Good luck.

Re: not registered on network

ben89 — Sun, 17 Nov 2019 00:01:45 GMT

its a galaxy A50, its shows thats works, and its not blacklisted,

Re: not registered on network

totalUser — Sun, 17 Nov 2019 00:03:31 GMT

Did you restart the phone with the sim inside?

Did you get any error messages

It may be the phone, which provider was it used with?

Re: not registered on network

88cranston — Sun, 17 Nov 2019 00:22:38 GMT

Check the Canadian Blacklist here.

https://www.devicecheck.ca

Re: not registered on network

GinYVR — Sun, 17 Nov 2019 00:24:16 GMT

@ben89Put the SIM card into a known working phone. It will help you narrow down the issue, if the problem persists on a known working phone then it might be an provisioning issue. That would require you to contact the moderator.

Re: not registered on network

darlicious — Sun, 17 Nov 2019 02:06:11 GMT

@ben89 Is your phone unlocked? How and where did you get your phone?

Re: not registered on network

ben89 — Mon, 18 Nov 2019 01:08:21 GMT

Figur it out, first Sim card was broken

Re: not registered on network

88cranston — Mon, 18 Nov 2019 01:14:53 GMT

@ben89 wrote:
Figur it out, first Sim card was broken

Did you push out the NANO piece with something sharp...like SIM card ejector pin or the like?

Re: not registered on network

darlicious — Mon, 18 Nov 2019 04:24:50 GMT

@ben89 wrote:
Figur it out, first Sim card was broken

@ben89 If it came that way see if you can return it for refund or exchange. If you purchased a new one and your credit card was charged and your self serve account is set up you can log in and click on change sim card. If no return was made you can always contact the moderators and ask for a credit on your account equal to the price of the sim card. Are you all up and running now?

Re: not registered on network

ben89 — Mon, 18 Nov 2019 04:26:46 GMT

Walmart will not return it... however I'm happy my phone finally works again 😄👍 thank you!

Re: not registered on network

darlicious — Mon, 18 Nov 2019 04:34:40 GMT

@ben89 wrote:
Walmart will not return it... however I'm happy my phone finally works again 😄👍 thank you!

@ben89 Awesome! When you have time click on the (?) bottom right of your screen and submit a ticket via simon. Ask for a human then follow the prompts to fill out a ticket and submit. The moderators are usually pretty good about credits. Have a pic of your receipts and the sim card to send if requested ( you can offer to send to them as proof). Good to hear Wal-Mart is standing up to their stellar reputation. Mind you they did sell you a SIM card without activation. Sounds like you have a half decent one in your area.

Re: not registered on network

ben89 — Mon, 18 Nov 2019 04:37:05 GMT

The first sim card didn't workt, was a headache to figure that out 😄

Re: not registered on network

darlicious — Mon, 18 Nov 2019 04:42:30 GMT

@ben89 wrote:
The first sim card didn't workt, was a headache to figure that out 😄

@ben89 It does happen...but rarely so it's usually the last possibility people will mention. That's when the message given is really the message it's meant to be. You have a couple of days left to #PM and try to win a free year of service!

Re: not registered on network

88cranston — Mon, 18 Nov 2019 17:15:50 GMT

@darlicious wrote:
@ben89 wrote:
Figur it out, first Sim card was broken
@ben89 If it came that way see if you can return it for refund or exchange. If you purchased a new one and your credit card was charged and your self serve account is set up you can log in and click on change sim card. If no return was made you can always contact the moderators and ask for a credit on your account equal to the price of the sim card. Are you all up and running now?

PM is PM and Telus is Telus. BUT I had a defective Telus SIM and apparently they are guaranteed to work as per my Telus chat. But only a real Telus store could exchange at no charge. I went to London Drugs and they blew me off and suggested to go to a Telus store close by....but since that store tried to rip me off $50 years ago I went elsewhere. A kiosk in a mall. I had to pay for a new SIM and the very hard working young lady called Telus and had my Telus account credited...not my preference but nevertheless zero cost.

So so I would approach PM for same.