topic Re: New account - can't recieve calls they go directly to voicemail! Ported number from 711 Speakout in Get Support

New account - can't recieve calls they go directly to voicemail! Ported number from 711 Speakout

111619PL — Wed, 05 Jan 2022 13:01:03 GMT

I activated my Public Mobile account on Fri Nov 15 2019. Signed up for the $15 plan.

Creating my account and activating online was easy and I originally obtained a number from Public Mobile before I ported my prepaid 711 Speakout number as I was advised to do.

So my PM account was successfully activated and I ported my old number over instantly online but I can only send and receive texts and make calls but cannot receive them, when others call my number it goes straight to voicemail where they hear a message saying voicemail has not been set up. This is strange because I definitely set up voicemail and can access it from myy phone as well.

So this is my problem, I cannot receive calls but texting is working.

Re: New account - can't recieve calls they go directly to voicemail! Ported number from 711 Speakout

111619PL — Sat, 16 Nov 2019 17:56:02 GMT

Edit:

I received a text message from Public Mobile this morning telling me to visit

publicmobile.ca - "click contact us and complete the SIM and Activation online form"

I visited the site but don't see a "contact us" option. I can navigate my way to

https://activate.publicmobile.ca/

but am not sure if I should attempt to reactivate from this page or not.

Re: New account - can't recieve calls they go directly to voicemail! Ported number from 711 Speakout

popping — Sat, 16 Nov 2019 21:42:39 GMT

@111619PL wrote:
Edit:
I received a text message from Public Mobile this morning telling me to visit
publicmobile.ca - "click contact us and complete the SIM and Activation online form"

I visited the site but don't see a "contact us" option. I can navigate my way to
https://activate.publicmobile.ca/
but am not sure if I should attempt to reactivate from this page or not.

Your number port have not completed yet.

Create a moderator support ticket using the ? button at the right side bottom corner of this page.
Keep asking SIMon to "contact human" for one or more times. SIMon will eventually show you the "Submit a ticket" button. Click on submit button to get the create ticket screen.
Moderator wait time is up to 2 days.

[Solution moved to correct first suggestion (mods don't get "Solutions" for doing their job ) .............. Luddite]

Re: New account - can't recieve calls they go directly to voicemail! Ported number from 711 Speakout

GR — Sat, 16 Nov 2019 17:59:29 GMT

@111619PL click on the question mark on the right hand side of the page and start a conversation with Simon the chat bot and get a ticket and the moderators will get back to you soon! They'll fix the stuck port

Re: New account - can't recieve calls they go directly to voicemail! Ported number from 711 Speakout

Anonymous — Sat, 16 Nov 2019 18:00:27 GMT

@111619PL wrote:
Edit:
I received a text message from Public Mobile this morning telling me to visit
publicmobile.ca - "click contact us and complete the SIM and Activation online form"

I visited the site but don't see a "contact us" option. I can navigate my way to
https://activate.publicmobile.ca/
but am not sure if I should attempt to reactivate from this page or not.

The interpretation of that message is that the port/transfer didn't work.

Edit: ninja'd

Re: New account - can't recieve calls they go directly to voicemail! Ported number from 711 Speakout

111619PL — Sat, 16 Nov 2019 18:04:44 GMT

Thanks to the community and those that replied here for the very quick responses!

I have messaged the moderators about my problem.

Re: New account - can't recieve calls they go directly to voicemail! Ported number from 711 Speakout

popping — Sat, 16 Nov 2019 18:08:42 GMT

@111619PL

Read my post how I port my number from Speakout to PM in 4 hours without moderator help to determine what additional info that you supply to moderator.

https://productioncommunity.publicmobile.ca/t5/Getting-Started/Porting-number-from-Speakout-Apply-also-to-Petro-Canada-Mobility/m-p/365194

Re: New account - can't recieve calls they go directly to voicemail! Ported number from 711 Speakout

111619PL — Sat, 16 Nov 2019 18:17:15 GMT

I read the info from ther link you provided.

I did not need to submit IMEI as there was no option to on the form.

I also did not submit a 4 digit PIN as I never used one.

When I tried to input the serial number field it would insta delete the data I entered.

I messaged the moderators but am not sure if this is the same thing as opening a ticket. I did not recieve a ticket number.

Re: New account - can't recieve calls they go directly to voicemail! Ported number from 711 Speakout

CS_Agent — Sat, 16 Nov 2019 18:24:43 GMT

Hello, @111619PL,

You have a response from the Moderator Team to your private message.

Please, check it.

Thank you!

bets regards,

PM Moderator Team

Re: New account - can't recieve calls they go directly to voicemail! Ported number from 711 Speakout

popping — Sat, 16 Nov 2019 18:29:15 GMT

@111619PL wrote:
I read the info from ther link you provided.

I did not need to submit IMEI as there was no option to on the form.
I also did not submit a 4 digit PIN as I never used one.

When I tried to input the serial number field it would insta delete the data I entered.

I messaged the moderators but am not sure if this is the same thing as opening a ticket. I did not recieve a ticket number.

The equipment serial number is the IMEI #.

You may have send a private message to moderator. That is fine. But it may take longer to get a reply as moderator will work on the private messages with the ticket # on the subject first.

Re: New account - can't recieve calls they go directly to voicemail! Ported number from 711 Speakout

111619PL — Sat, 16 Nov 2019 20:54:37 GMT

After messaging the moderators and sending them the IMEI of my phone my issue was resloved.

I received a text message from public mobile at 3:52 PM advising me that my number has been successfully ported.

I tried calling my number from another phone and my phone rang. Its now working!