topic Re: iPhone Users... in Get Support

iPhone Users...

Obice — Wed, 05 Jan 2022 13:00:55 GMT

Hi,

So I have an iPhone SE and I noticed when in the cold weather the phone shuts down, I Googled it and found that iPhones shutting down in cold weather is actually quite common. I'm here to ask you if you are an iPhone user if you have experienced this. If you have how do you deal with it? Surely you want to take your phone outside in any weather and having your phone shut down is rather inconvenient when your phone is supposed to be there for your convenience.

Re: iPhone Users...

THEnewfie — Sat, 16 Nov 2019 14:45:29 GMT

Starting this by saying that I'm NOT an iPhone user... So I could be getting your hopes up lol.

But it's possible on an android phone to have an app running in the background to such a high enough workload that it'll make the phone produce enough heat to negate the likelihood of cold interfering with phone operation. It will drain the battery a noticeable amount faster tho.. but short of some sort of insulation I'm not sure what the best option is

Re: iPhone Users...

Lemony_Snicket — Sat, 16 Nov 2019 15:06:38 GMT

Sounds like a battery problem. The cold affects battery performance.

Re: iPhone Users...

hairbag1 — Sat, 16 Nov 2019 15:28:07 GMT

@Obice...I'm rockin' an iPhone SE as well. Open your Settings / Battery...it'll give you an idea of you Battery Health. In the past, I've had the phone shut down in cold weather also. I've recently changed out the battery ($75)...but haven't had any cold weather to speak of ...yet !

As suggested by @Lemony_Snicket ...perhaps the battery is the culprit.

Re: iPhone Users...

Dunkman — Sat, 16 Nov 2019 15:50:52 GMT

@Obice

I just did a quick google search and it seems to be an iphone issue and the battery.

https://www.mirror.co.uk/tech/iphone-weather-battery-dead-help-11616704

I also have the iphone SE and it does seem to shut down quicker in colder weather. I just keep it closer to my body to maintain temperature.

Re: iPhone Users...

Obice — Sat, 16 Nov 2019 16:35:55 GMT

@Dunkmanand @hairbag1 Yes, I have checked my battery health more than once in the past and it was at 86 the last time I checked (less than a few weeks ago).

I know this is a battery issue because I read some articles about it. I just find it funny how iPhone users will buy into a product that has such caveat as the battery itself. In my defense I bought the phone prior to knowing and perhaps it's ignorance but you can't know everything prior to getting something.

I've had others issues with the phone and that's why I have since switched back to android. If you like iOS and have the patience for Apple's shenanigans I applaud your devotion... I'd rather just use what works and has as few flaws as possible.

Re: iPhone Users...

Obice — Sat, 16 Nov 2019 16:37:55 GMT

@THEnewfie wrote:
Starting this by saying that I'm NOT an iPhone user... So I could be getting your hopes up lol.
But it's possible on an android phone to have an app running in the background to such a high enough workload that it'll make the phone produce enough heat to negate the likelihood of cold interfering with phone operation. It will drain the battery a noticeable amount faster tho.. but short of some sort of insulation I'm not sure what the best option is

An app that uses so much battery life that it heats the phone up? That must be some very power hungry app, my friend! Haha.

Jokes, I know when playing mobile games that can happen but background apps should not have that affect unless maybe there is a software bug.

Re: iPhone Users...

Obice — Sat, 16 Nov 2019 17:06:42 GMT

I'm not sure if advertising is allowed on here, my guess is it's not or frowned upon.

I'll just say I might sell my iPhone since I'm not too caring of it and I could use the money any way, so if you're in Ontario and browse Kijiji you might find mine on there soon.

Re: iPhone Users...

Obice — Tue, 19 Nov 2019 01:35:40 GMT

It's a long shot, oh I know. I wonder if an extended battery/case would help remedy the situation of the internal battery failing or ceasing up - whatever the case is.

https://bit.ly/2CUlDMf (original link too long, this goes to PowerBear's website)

It doesn't have to be this particular one, this is just an example of what I could try.

Re: iPhone Users...

GinYVR — Tue, 19 Nov 2019 02:32:54 GMT

@ObiceExternal batteries only charge the internal batteries to power the phone, so the if the internal battery's capacity is falling it won't help. 3rd party battery replacement for a SE is about $30 including labour, so replacement is way better.

Re: iPhone Users...

Obice — Tue, 19 Nov 2019 02:37:51 GMT

@GinYVR wrote:
@ObiceExternal batteries only charge the internal batteries to power the phone, so the if the internal battery's capacity is falling it won't help. 3rd party battery replacement for a SE is about $30 including labour, so replacement is way better.

Fair enough... The battery health is supposedly 86% so I don't see a need to change it. It is clearly just not worth my time or patience to bother with.

Re: iPhone Users...

88cranston — Tue, 19 Nov 2019 03:10:44 GMT

@hairbag1 wrote:
@Obice...I'm rockin' an iPhone SE as well. Open your Settings / Battery...it'll give you an idea of you Battery Health. In the past, I've had the phone shut down in cold weather also. I've recently changed out the battery ($75)...but haven't had any cold weather to speak of ...yet !
As suggested by @Lemony_Snicket ...perhaps the battery is the culprit.

Actually if you are a little handy you can buy and battery and tools on Ebay for $15 or so from a Canadian source. And then use the web site iFixit. I works wonderfully. And if you are in the Lower Mainland....I might just help you. Click or Press for iFixit.

Re: iPhone Users...

LitlLdy — Tue, 19 Nov 2019 02:46:41 GMT

@Obice wrote:
Hi,

So I have an iPhone SE and I noticed when in the cold weather the phone shuts down, I Googled it and found that iPhones shutting down in cold weather is actually quite common. I'm here to ask you if you are an iPhone user if you have experienced this. If you have how do you deal with it? Surely you want to take your phone outside in any weather and having your phone shut down is rather inconvenient when your phone is supposed to be there for your convenience.

Maybe put it in a warm mitten or blanket! 🤣. Sorry I could not resist. I have an iPhone to. I just haven’t been outside in the cold long enough for mine to do that yet. I shutdown in the cold!

Re: iPhone Users...

88cranston — Tue, 19 Nov 2019 03:14:15 GMT

@Obice wrote:
Hi,

So I have an iPhone SE and I noticed when in the cold weather the phone shuts down, I Googled it and found that iPhones shutting down in cold weather is actually quite common. I'm here to ask you if you are an iPhone user if you have experienced this. If you have how do you deal with it? Surely you want to take your phone outside in any weather and having your phone shut down is rather inconvenient when your phone is supposed to be there for your convenience.

Some times I see here that folks are self inflicting themselves. So if you are will to read and take your phone out......here are some options to reduce your battery consumption. And once you are travelling...turn off wife (no no not wife....I meant Wi-Fi)....your phone keeps searching and searching. So please click or press here.

Re: iPhone Users...

88cranston — Tue, 19 Nov 2019 03:13:16 GMT

@LitlLdy wrote:
@Obice wrote:
Hi,

So I have an iPhone SE and I noticed when in the cold weather the phone shuts down, I Googled it and found that iPhones shutting down in cold weather is actually quite common. I'm here to ask you if you are an iPhone user if you have experienced this. If you have how do you deal with it? Surely you want to take your phone outside in any weather and having your phone shut down is rather inconvenient when your phone is supposed to be there for your convenience.

Maybe put it in a warm mitten or blanket! 🤣. Sorry I could not resist. I have an iPhone to. I just haven’t been outside in the cold long enough for mine to do that yet. I shutdown in the cold!

lol. When I lived in Calgary and in 9 months of sub zero tempeartures. I don't recall ever being in the cold. Like who goes out in the cold like that????

Re: iPhone Users...

Obice — Tue, 19 Nov 2019 03:13:36 GMT

Oh my, quite a lot of you replying... Alright lets see if I can nail a response that answers all that.

We carry around our phones because they are mobile and because they are mobile we can carry them. I think that's the epitome of the situation. Right?

I have had many, many, many, many, so very many phones... and when it comes to problems, like it or not, they always seem to surface with Apple. I've had maybe 4 Apple products in my life and all with caveats and when I mention my experiences people just seem to hop on the bandwagon of defending the richest company in the world. Why? I could certainly speculate but I'd rather not waste both our breathes or time doing that.

Suffice it to say that I have my serious doubts I'll be buying anything Apple in the future.

If you buy something... you had better be able to use it as intended. Simple. Straight forward.

Re: iPhone Users...

CalgaryBen — Tue, 19 Nov 2019 05:53:19 GMT

@Obice wrote:
The battery health is supposedly 86% so I don't see a need to change it. It is clearly just not worth my time or patience to bother with.

Just for additional feedback... I personally find using a phone below around 92-94% painful, because it doesn't last a full day for me! Apple says you don't need to replace until 80%, but it really depends on your usage habits and tolerance.

Anyway, since the back of the iPhone is aluminum and a good conductor of heat/cold, and it's in direct contact with the battery, if it's cold, the battery is cold. And when the battery is cold, its performance deteriorates. If I'm out for a while (e.g. shoveling snow, etc.), I'll often put my phone in my jeans pockets so the back is against my body (normally, I prefer having the glass facing my body to minimize risk of shattering, etc.). I used to use an external battery charger case which also worked well to insulate the phone and internal battery, plus charge if needed since charging warms the battery.

For Apple to replace the battery ($65+GST), is quite reasonable if you want reliability. This will get you an authentic Apple battery with some warranty, and they'll generally replace your device if they break it during the process (rare, but it can happen) as long as it hasn't been monkeyed with.

While I know you've stated you don't have the time/patience to replace the battery yourself, I just wanted to provide some info for anybody else wanting to do this. As others have cited, changing your battery yourself relatively easy (hardest part for me is pulling the adhesive -- think removal of 3M Command strips, but much thinner and prone to breakage -- I seem to break the strips 75% of the time). If you can find an authentic Apple battery at/near 100%, all the better (if looking on eBay, sometimes sellers will indicate these being pulled from damaged iPhones) but they're hard to find, and unfortunately sellers overuse/misuse the words "genuine" and "OEM". I don't believe Apple will sell you just a battery without doing the installation.

If you buy an aftermarket battery from eBay, you'll almost always end up with a battery that's less than the specified 1624 mAh (iPhone SE) that the Apple battery provides. But at $10-15, it's an option!

I recently bought 2 aftermarket batteries from eBay, and compared to a new genuine Apple battery. All showed 100% in the iPhone SE's Battery Health page. All tests were performed on the same physical iPhone SE (with no cell service and all background apps terminated where possible), using an app called Geekbench 4 (current version is 5) -- it's probably the gold standard for iOS device benchmarks. Anway it basically keeps the CPU at/near 100%, and records the battery percentage until the phone finally turns off. It then assigns a score to the battery, which is approximately the longevity of the fully-charged battery until the phone shuts off (in minutes) X 10. Here were my results:

The above shows that the first new battery lasted ~102 minutes, the second new battery lasted ~130 minutes, and the genuine Apple battery lasted ~182 minutes on a full charge before the iPhone SE shut off. Assuming the Apple battery truly has a capacity of 1624 mAh when new, the aftermarket ones had (1020/1820)*1624 mAh = 910 mAh and (1301/1820)*1624 mAh = 1161 mAh, respectively. Both were labeled as 1624 mAh.

Anyway, just sharing some first-hand information that others may benefit from...

Re: iPhone Users...

88cranston — Tue, 19 Nov 2019 06:26:34 GMT

@CalgaryBen wrote:
@Obice wrote:
The battery health is supposedly 86% so I don't see a need to change it. It is clearly just not worth my time or patience to bother with.
Just for additional feedback... I personally find using a phone below around 92-94% painful, because it doesn't last a full day for me! Apple says you don't need to replace until 80%, but it really depends on your usage habits and tolerance.

Anyway, since the back of the iPhone is aluminum and a good conductor of heat/cold, and it's in direct contact with the battery, if it's cold, the battery is cold. And when the battery is cold, its performance deteriorates. If I'm out for a while (e.g. shoveling snow, etc.), I'll often put my phone in my jeans pockets so the back is against my body (normally, I prefer having the glass facing my body to minimize risk of shattering, etc.). I used to use an external battery charger case which also worked well to insulate the phone and internal battery, plus charge if needed since charging warms the battery.

For Apple to replace the battery ($65+GST), is quite reasonable if you want reliability. This will get you an authentic Apple battery with some warranty, and they'll generally replace your device if they break it during the process (rare, but it can happen) as long as it hasn't been monkeyed with.

While I know you've stated you don't have the time/patience to replace the battery yourself, I just wanted to provide some info for anybody else wanting to do this. As others have cited, changing your battery yourself relatively easy (hardest part for me is pulling the adhesive -- think removal of 3M Command strips, but much thinner and prone to breakage -- I seem to break the strips 75% of the time). If you can find an authentic Apple battery at/near 100%, all the better (if looking on eBay, sometimes sellers will indicate these being pulled from damaged iPhones) but they're hard to find, and unfortunately sellers overuse/misuse the words "genuine" and "OEM". I don't believe Apple will sell you just a battery without doing the installation.

If you buy an aftermarket battery from eBay, you'll almost always end up with a battery that's less than the specified 1624 mAh (iPhone SE) that the Apple battery provides. But at $10-15, it's an option!

I recently bought 2 aftermarket batteries from eBay, and compared to a new genuine Apple battery. All showed 100% in the iPhone SE's Battery Health page. All tests were performed on the same physical iPhone SE (with no cell service and all background apps terminated where possible), using an app called Geekbench 4 (current version is 5) -- it's probably the gold standard for iOS device benchmarks. Anway it basically keeps the CPU at/near 100%, and records the battery percentage until the phone finally turns off. It then assigns a score to the battery, which is approximately the longevity of the fully-charged battery until the phone shuts off (in minutes) X 10. Here were my results:

The above shows that the first new battery lasted ~102 minutes, the second new battery lasted ~130 minutes, and the genuine Apple battery lasted ~182 minutes on a full charge before the iPhone SE shut off. Assuming the Apple battery truly has a capacity of 1624 mAh when new, the aftermarket ones had (1020/1820)*1624 mAh = 910 mAh and (1301/1820)*1624 mAh = 1161 mAh, respectively. Both were labeled as 1624 mAh.

Anyway, just sharing some first-hand information that others may benefit from...

On an iPhone SE there are NO glue strips!!! One of the last iPhones without double face tape that needs to be heated before attempting to remove glass and digitizer. I have redone at least 8 batteries. No problem and longevity outlasted their life with me.

Re: iPhone Users...

CalgaryBen — Tue, 19 Nov 2019 06:35:31 GMT

@88cranston wrote:
On an iPhone SE there are NO glue strips!!! One of the last iPhones without double face tape that needs to be heated before attempting to remove glass and digitizer. I have redone at least 8 batteries. No problem and longevity outlasted their life with me.

I can't speak for a brand new SE (I've always bought used/refurbished), but I know when Apple replaced my iPhone SE battery last year under the battery warranty program ($29), they did put the stretch adhesive strips in. Also, an Apple re-certified iPhone SE I have (where they replace batteries before reselling) also had the adhesive strips. When I do the swap, I often leave the strip off (or put in a single snipped one in) to facilitate future swaps.

Re: iPhone Users...

Obice — Tue, 19 Nov 2019 12:44:07 GMT

I have had an iPhone 5s that I personally removed the old battery from and replaced it with a battery off eBay.

I'm really not prepared to pay Apple or any company for that matter over $50 just to replace something that should already be removable. Alas, I'm starting to waste my breathe it seems.