topic Re: No data unless I'm on wifi in Get Support

No data

deancoles — Wed, 05 Jan 2022 13:00:33 GMT

I recently upgraded my phone to a new doogee s90 pro.

Now I have lost my data unless I use my wifi.

I have 900 mb data unused, my roaming and data are turned on.

Is my new phone not compatible with your provider?

No data unless I'm on wifi

deancoles — Sat, 16 Nov 2019 00:42:25 GMT

I have tried everything but I cannot get my phone to access data when away from wifi.

Data is turned on, roaming is turned on and my cellular (Telus) had ample data left on my monthly plan.

My sim is not defective and I am able to make phone calls and access my voice mail.

Please help

Re: No data unless I'm on wifi

geopublic — Sat, 16 Nov 2019 00:55:35 GMT

@deancoles These are the Public Mobile APN settings you need:

Name: Public Mobile
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: default,mms,agps,supl,fota,hipri
APN protocol: IPv4
APN roaming protocol: IPv4
Bearer: Unspecified
MVNO type: GID
MVNO value: 4D4F

Don't forget to save these settings and then select this APN as the active one.

If you need to know where to find the settings:
Android
Settings > More / More Networks / Wireless & Networks > Mobile Networks > Access Point Names > New APN setting (or a plus sign)

Re: No data

geopublic — Sat, 16 Nov 2019 01:00:25 GMT

@deancoles You need to add the PM APN entry.

These are the Public Mobile APN settings you need:

Name: Public Mobile
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: default,mms,agps,supl,fota,hipri
APN protocol: IPv4
APN roaming protocol: IPv4
Bearer: Unspecified
MVNO type: GID
MVNO value: 4D4F

Don't forget to save these settings and then select this APN as the active one.

Re: No data

Luddite — Sat, 16 Nov 2019 01:20:43 GMT

duplicated threads merged

Re: No data unless I'm on wifi

cellphoneuser1 — Sat, 16 Nov 2019 01:27:52 GMT

@deancoles wrote:
I have tried everything but I cannot get my phone to access data when away from wifi.
Data is turned on, roaming is turned on and my cellular (Telus) had ample data left on my monthly plan.
My sim is not defective and I am able to make phone calls and access my voice mail.
Please help

I'm confused. Are you on a Public or Telus plan?

Re: No data

popping — Sat, 16 Nov 2019 01:28:00 GMT

@deancoles

Can you make calls?

I cannot find any info about the 3G support.

https://www.gizmochina.com/product/doogee-s90-pro/

It supports all the LTE bands used by PM

LTE 700 MHz Class 17 LTE 800 MHz LTE 850 MHz LTE 900 MHz LTE 1700/2100 MHz LTE 1800 MHz LTE 1900 MHz LTE 2100 MHz LTE 2600 MHz LTE-TDD 1900 MHz (B39) LTE-TDD 2300 MHz (B40) LTE-TDD 2500 MHz (B41) LTE-TDD 2600 MHz (B38) LTE 700 MHz (B12) LTE 800 MHz (B19) LTE 700 MHz (B28) LTE-TDD 2000 MHz (B34)

Re: No data unless I'm on wifi

geopublic — Sat, 16 Nov 2019 01:34:01 GMT

@deancoles Go into Settings -> Network & Internet -> Mobile Networks -> Advanced -> Access Point names. And make sure Public is selected not Telus. If public mobile is not there then add it as mentioned in my previous reply above.

Re: No data

geopublic — Sat, 16 Nov 2019 01:34:59 GMT

@popping That phone suypports all the required bands for 3G and 4G so that is not an issue.

Re: No data

will13am — Sat, 16 Nov 2019 12:51:21 GMT

This phone is compatible according to the specs on the company website. It's likely the APN settings that need to be set up as suggested.

https://doogeemall.com/en/buy/s90pro

Re: No data unless I'm on wifi

deancoles — Sat, 16 Nov 2019 15:52:43 GMT

Re: No data unless I'm on wifi

geopublic — Sat, 16 Nov 2019 15:55:48 GMT

@deancoles wrote:

@deancoles APN needs to be sp.mb.com for data to work. If you can't edit the current one you need to create a new one.

Re: No data unless I'm on wifi

deancoles — Sat, 16 Nov 2019 15:56:54 GMT

I have tried everything to be able to change the APN settings manually. The seetingd you see from my image is from the public sim card, it always defaults to Telus.

I can make phone calls and access my voice mail, I can access internet on wifi only.

My phone is brand new (doogee s90 pro with Android 9. When I check phone compatible it shows dooger, but not my new s90 pro.

Re: No data unless I'm on wifi

Dunkman — Sat, 16 Nov 2019 15:56:58 GMT

@deancoles

Your APN settings are incorrect. It is set for Telus. Can you edit those setting to Public mobile settings? Some phones unfortunately can't edit and need to use tricks like inserting a Freedom mobile or Roam mobility SIM card in the phone. With that SIM card, you can edit to PM settings, save it and then re-insert your PM sim card.

You could try network reset? Reboot phone?

Re: No data unless I'm on wifi

geopublic — Sat, 16 Nov 2019 16:04:02 GMT

@deancoles If you are running ANdroid Pie, insert the Public Mobile sim card in your phone and do a factory reset. Start the setup from the beginning it should create the PM APN. entry. If not, then go on ebay and purchase a roam.com sim or if you can get a hold of a Freedom Mobile sim card and add the APN manually as described above.

Good Luck!!

Re: No data unless I'm on wifi

deancoles — Sat, 16 Nov 2019 16:07:08 GMT

I understand that I need to manually change the APN settings, I've done it many times on my other older phones in the past. My problem is: I can't seem to be able to change these settings. My settings are grayed out and preset from my sim card. I've tried putting the phone in developer mode and that doesn't seem to help either.

I can't believe it's my phone.

Please help

Re: No data unless I'm on wifi

deancoles — Sat, 16 Nov 2019 16:11:10 GMT

It's Android 9

It's Android 9
I believe it's called Easter egg
Regardless I've tried a complete factory reset with the sim card.
Still no luck

Re: No data unless I'm on wifi

Dunkman — Sat, 16 Nov 2019 16:15:34 GMT

@deancoles

It is Android issue and your phone maker issue.

If you can't edit and save APN settings, as described above, you could try the other company's SIM card or somehow jailbreak your phone to set the APN settings.

Re: No data unless I'm on wifi

geopublic — Sat, 16 Nov 2019 16:16:35 GMT

@deancoles wrote:

It's Android 9

It's Android 9
I believe it's called Easter egg
Regardless I've tried a complete factory reset with the sim card.
Still no luck

@deancoles If that's the case then you need to get a hold of a sim card that willl allow you to add an APN entry:

Roam.com
Freedom Mobile
Speakout (not sure about this one)
Fizz mobile

Re: No data unless I'm on wifi

deancoles — Sat, 16 Nov 2019 16:23:30 GMT

That's the issue I am having.

I cannot add a APN settings. It does recognize the public assess point, but the settings are not correct, and they are grayed out not allowing me to make changes.