topic Re: The number entered does not belong to a valid Public Mobile Subscriber. in Get Support

The number entered does not belong to a valid Public Mobile Subscriber.

ryanwoo — Tue, 04 Jan 2022 17:58:17 GMT

I was trying to put a number a my referral during activation. I got an error:

"The number entered does not belong to a valid Public Mobile Subscriber."

I think the reason is my friend's number was ported a week ago. I have his origial number before number porting, can I use his original public mobile number?

Thanks.

Re: The number entered does not belong to a valid Public Mobile Subscriber.

imm1304 — Tue, 09 Aug 2016 05:54:00 GMT

Hi @ryanwoo!

Welcome to PM!

You will need help from the moderators to ensure the referral reward is applied.

@Mary_M, @Shazia_K

Re: The number entered does not belong to a valid Public Mobile Subscriber.

shawnion — Sun, 02 Oct 2016 17:08:02 GMT

I have the same issue. Were you able to get it fixed?

Re: The number entered does not belong to a valid Public Mobile Subscriber.

ryanwoo — Sun, 02 Oct 2016 17:32:48 GMT

It took them a week to fix it. You have to private message Public Mobile staff @Mary_M or @Shazia_K.

Re: The number entered does not belong to a valid Public Mobile Subscriber.

Saray_O — Sun, 02 Oct 2016 19:08:24 GMT

Hi @shawnion,

I'm sorry you're also having this issue. I will look into it! But first, could you provide me with this info via private message?

- Your Public Mobile phone number

- Your friend's phone number

- A brief explanation of the issue

Thank you!

Saray

Re: The number entered does not belong to a valid Public Mobile Subscriber.

guinoma — Wed, 09 Nov 2016 14:58:06 GMT

I've got the same problem when trying to add my number while activating my girflriend's SIM card.

I've sent a private message to moderator.

Can I still go ahead and activate her card without any referral? Will moderator be able to add me as the referral afterward?

Thanks.

Re: The number entered does not belong to a valid Public Mobile Subscriber.

Rockdaddy22 — Wed, 09 Nov 2016 15:00:11 GMT

Was your number a port by any chance?

Re: The number entered does not belong to a valid Public Mobile Subscriber.

guinoma — Wed, 09 Nov 2016 15:03:40 GMT

Yes it was. I ported it from Fido.

Re: The number entered does not belong to a valid Public Mobile Subscriber.

Rockdaddy22 — Wed, 09 Nov 2016 15:08:31 GMT

I really wish they'd fix these silly bugs that have been around for over a year. It's really getting tiring. It's definitely a hassle to fix later.

Re: The number entered does not belong to a valid Public Mobile Subscriber.

Rockdaddy22 — Wed, 09 Nov 2016 15:09:37 GMT

I wonder if you used the original number you got with PM if that would work. I assume you had a different PM number at first, right

Re: The number entered does not belong to a valid Public Mobile Subscriber.

guinoma — Wed, 09 Nov 2016 15:13:19 GMT

I did, but I don't remember what this number was... I only kept it for about 24 hours, then ported my Fido number.

Re: The number entered does not belong to a valid Public Mobile Subscriber.

guinoma — Wed, 09 Nov 2016 22:08:03 GMT

Any idea who I should contact (moderator) to get this fixes ASAP? I need to activate my girlfirend's SIM card before her current Fido plan starts a new month...

Thanks!

Re: The number entered does not belong to a valid Public Mobile Subscriber.

ryanwoo — Wed, 09 Nov 2016 22:38:04 GMT

You may private message any of the moderators such as Shaziz or Mary.

Re: The number entered does not belong to a valid Public Mobile Subscriber.

Rockdaddy22 — Thu, 10 Nov 2016 01:35:12 GMT

I would just do it and get it fixed later, it's really only a couple bucks.

Re: The number entered does not belong to a valid Public Mobile Subscriber.

guinoma — Thu, 10 Nov 2016 14:13:39 GMT

That's what I'm going to do. I'm still waiting for a moderator to get back to me. It's been more than 24 hours now.

Thanks you all!

Re: The number entered does not belong to a valid Public Mobile Subscriber.

Rockdaddy22 — Thu, 10 Nov 2016 14:14:43 GMT

No problem, I'm truly sorry the bug even exists. When you input your number does it let you proceed?

Re: The number entered does not belong to a valid Public Mobile Subscriber.

guinoma — Thu, 10 Nov 2016 14:16:47 GMT

Nope, if I input my number in the "referral" field, it won't let me submit the activation form. I'd need to select "no referral" then try to get it fixed by the support team. What a bummer.

Re: The number entered does not belong to a valid Public Mobile Subscriber.

Rockdaddy22 — Thu, 10 Nov 2016 14:19:27 GMT

Ok I see, I really hate that bug. It screwed my girlfriend a long time ago. I was just to lazy to get it fixed. They have to create a ticket and stuff 😞

Re: The number entered does not belong to a valid Public Mobile Subscriber.

Rockdaddy22 — Thu, 10 Nov 2016 14:20:21 GMT

If we could only find out your original number lol

Re: The number entered does not belong to a valid Public Mobile Subscriber.

guinoma — Thu, 10 Nov 2016 14:55:10 GMT

I acutally found it and entered it in the referral field. I was able to sbmit the activation form, but I don't see any "referral reward" in my account...

Seems like I'll have to get it fixed no matter what!