topic Re: My sim card is not working in Get Support

My sim card is not working

R3kk — Wed, 05 Jan 2022 13:00:26 GMT

I try my boyfriends phone the sim is not a working right the sim number is **************** the service isnt working. Please help me out.

Re: My sim card is not working

Anonymous — Fri, 15 Nov 2019 22:46:43 GMT

Hey @R3kk . First off, since this is a public forum, and anyone can see these posts, you should remove all personalinofrmation (ie the SIM number).

As for the SIM not working, is your boyfriends phone unlocked? Where was the phone (which carrier) working previously. If it was Telus or Koodo, it will work with Public Mobile. Otherwise, the phone must be unlocked. What plan are you signed up for? Did you just sign up, or are you just replacing the SIM?

Re: My sim card is not working

popping — Fri, 15 Nov 2019 22:54:48 GMT

@R3kk

Is your account status is active?

If yes, Is the top notification bar showing Public Mobile?

Re: My sim card is not working

R3kk — Fri, 15 Nov 2019 23:36:25 GMT

yes the phone was unlocked both mine and my boyfriends. It was saying no service on my iphone and on my other phone it was saying I needed a PUK. I want to use my iphone over my samsung and they both are from Bell mobile. I signed up for the $50 and I paid for it and it is the simcard # but it wont connect to public mobile.

sim card no service

R3kk — Fri, 15 Nov 2019 23:45:31 GMT

yes the phone was unlocked I tried with my iphone and my boyfriends cell. It was saying no service on my iphone and on my other phone it was saying I needed a PUK. I want to use my iphone over my samsung and they both are from Bell mobile. I signed up for the $50 and I paid for it and it is the right simcard # I think but it wont connect to public mobile. it does however say it is a public mobile sim card.

Re: sim card no service

cellphoneuser1 — Fri, 15 Nov 2019 23:54:16 GMT

@R3kk wrote:
yes the phone was unlocked I tried with my iphone and my boyfriends cell. It was saying no service on my iphone and on my other phone it was saying I needed a PUK. I want to use my iphone over my samsung and they both are from Bell mobile. I signed up for the $50 and I paid for it and it is the right simcard # I think but it wont connect to public mobile. it does however say it is a public mobile sim card.

There's sim PUK and SIm Network unlock PUK.

The first is your sim being security password locked. That PUK you need to get from moderators.

Sim Network Unlock PUK means your phone has been locked to a carrier.

Which message is it?

Re: sim card no service

Jackhyf63 — Sat, 16 Nov 2019 00:06:01 GMT

@R3kk Send a private message to moderator for the PUK code..

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: sim card no service

geopublic — Sat, 16 Nov 2019 01:47:11 GMT

@R3kk Sounds like your account hasn't been provisioned properly and you will need to submit a ticket to PM to fix it.

Re: My sim card is not working

computergeek541 — Sat, 16 Nov 2019 05:04:48 GMT

threads merged