topic Re: Report a UI bug on the Self-Service page in Get Support

Report a UI bug on the Self-Service page

zr0gravity7 — Wed, 05 Jan 2022 13:00:19 GMT

Searched the community for this but there was no mention.

On the Self Serve /Overview page clicking the change page button brings you to the https://selfserve.publicmobile.ca/Overview/plan-and-Add-ons/ChangePlanLandingPage/?PageRedirect=RedirectToChnagePlanPage

page.

In the body of this page, the first word is CalcPlanHeading2, which seems like a placeholder for a dynamic value that was not correctly rendered.

This occurs consistently for me.

Re: Report a UI bug on the Self-Service page

ChuckYeah — Fri, 15 Nov 2019 22:09:32 GMT

Yup, same for me.

You should report this to the @CS_Agent in case they are unaware. If they are aware, I'm sure the issue will be looked into by Khoros.

Creating a support ticket:
Explain your issue to SIMON, seen below:

Use as few words as possible to allow the BOT to understand. Answer his questions until you get here:

Click on "Submit a ticket" and the Moderator team will respond to your concern, usually within 48 hours.

Alternatively, you may send a private message to moderator through the following link :
Contact @Moderator_Team

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Re: Report a UI bug on the Self-Service page

Luddite — Fri, 15 Nov 2019 22:20:02 GMT

@zr0gravity7 Working normally here. Try opening a new incognito window.

Re: Report a UI bug on the Self-Service page

Luddite — Fri, 15 Nov 2019 22:23:34 GMT

@ChuckYeah wrote:
Yup, same for me.

Explain your issue to SIMON, seen below:

Use as few words as possible to allow the BOT to understand. Answer his questions until you get here:

@ChuckYeah Shortest phrase that works for me is "refund"!

Re: Report a UI bug on the Self-Service page

ChuckYeah — Fri, 15 Nov 2019 22:27:28 GMT

@Luddite , I bet that sends them running!