topic Re: Unable to log in to self serve in Get Support

Unable to log in to self serve

Lynnetompkins — Wed, 05 Jan 2022 13:00:16 GMT

Try to reset pass word won't le me. Can't get into account.

Re: Unable to log in to self serve

Triguy — Fri, 15 Nov 2019 17:54:52 GMT

Try using a different browser and incognito mode. Clear your cache and cookes then reboot. If you still have problems then submit a ticket by clicking on the question mark on the bottom right.

Re: Unable to log in to self serve

popping — Fri, 15 Nov 2019 17:55:31 GMT

@Lynnetompkins wrote:
Try to reset pass word won't le me. Can't get into account.

Your account will be locked if your had tried too many failed login.

You can wait for an hour and try again OR

Create a moderator support ticket using the ? button at the right side bottom corner of this page.
Keep asking SIMon to "contact human" for one or more times. SIMon will eventually show you the "Submit a ticket" button. Click on submit button to get the create ticket screen.
Moderator wait time is up to 2 days.

Re: Unable to log in to self serve

redgam8 — Fri, 15 Nov 2019 18:18:39 GMT

Can you specify which part you are having trouble with?

Re: Unable to log in to self serve

PAULRANG18 — Fri, 15 Nov 2019 18:21:12 GMT

Refresh the page and try again after a reasonable period. Websites correct themselves. Contact moderator if issue persists by clicking ?, bottom right, and follow instructions.