topic Re: Purchased wrong add on. in Get Support

Purchased wrong add on.

Ricky_bboy_1981 — Wed, 05 Jan 2022 13:00:09 GMT

Hi I am new on here and I purchased a us data roaming add on..I live in Canada and don't travel I am hoping someone can change my add on to a data add on I can use here at home in Canada.

Re: Purchased wrong add on.

darlicious — Fri, 15 Nov 2019 12:20:20 GMT

@Ricky_bboy_1981 After you submit a ticket to the moderators tell us what plan you are on so we can advise you of your options.

Re: Purchased wrong add on.

Ricky_bboy_1981 — Fri, 15 Nov 2019 12:44:30 GMT

How long usually before anyone gets back to me? I have gotten no response as if yet

Re: Purchased wrong add on.

darlicious — Fri, 15 Nov 2019 13:03:00 GMT

@Ricky_bboy_1981 The official hours on weekdays are 8am est to 12 midnight est. Hopefully they will be in contact in the next couple of hours. It has been up to 48 hours in the past but lately pretty quick as there has been fewer user issues and new moderator hires.

Re: Purchased wrong add on.

darlicious — Fri, 15 Nov 2019 13:04:31 GMT

@Ricky_bboy_1981 What plan are you currently on and when is your next renewal?

Re: Purchased wrong add on.

darlicious — Fri, 15 Nov 2019 13:08:15 GMT

@Ricky_bboy_1981 wrote:
How long usually before anyone gets back to me? I have gotten no response as if yet

@Ricky_bboy_1981 A couple of moderators just signed in maybe @Silvio_M can help you out. You did submit a ticket via Simon (?)

Re: Purchased wrong add on.

Ricky_bboy_1981 — Fri, 15 Nov 2019 13:11:16 GMT

Hey..yes I did submit a ticket ..

Re: Purchased wrong add on.

Ricky_bboy_1981 — Fri, 15 Nov 2019 13:13:05 GMT

And my plan is the 40 dollar a month pay as you go...my renewal date is November 27th

Re: Purchased wrong add on.

darlicious — Fri, 15 Nov 2019 13:15:36 GMT

@Ricky_bboy_1981 Ok hopefully someone will get back to you soon. You should consider changing your plan on the next renewal if you think you need more monthly data. Data add ons are a little pricey here $10/200nb and $30 1/gb. They do roll over until used up. Plan data is much cheaper....which one are yo on?

Re: Purchased wrong add on.

Ricky_bboy_1981 — Fri, 15 Nov 2019 13:21:09 GMT

So I pay 40 dollars a month it gives me unlimited Canada wide calling /unlimited text,pic, video messages/and 4 GB of data. As per everything now being done via internet eg. Paying bills etc...I use a fair chunk of data...hense I wanted to purchase some more but ended up mistakingly buying the us data rmng...add on.

Re: Purchased wrong add on.

darlicious — Fri, 15 Nov 2019 13:21:33 GMT

@Ricky_bboy_1981 Yikes you burned thru your data with 12 days to go. You would probably be better off with the $50 8.5gb of data (on autopay). You can add funds to your account and change now and your 30 days starts over (You lose the rest of your $40 plan cycle) or schedule it to change on your next renewal. But you would have to survive on WiFi til then. Check out the plans page in your account the $60 might interest you too.

Re: Purchased wrong add on.

Ricky_bboy_1981 — Fri, 15 Nov 2019 13:25:53 GMT

Lol yeah I lit those gigs up pretty quick lol...however I hope they will atleast re credit my account as I have an add on ...on there of absolutely no use to me I hope they will recredit the 20$ it cost me so I can buy the proper add on

Re: Purchased wrong add on.

darlicious — Fri, 15 Nov 2019 13:27:19 GMT

@Ricky_bboy_1981 wrote:
So I pay 40 dollars a month it gives me unlimited Canada wide calling /unlimited text,pic, video messages/and 4 GB of data. As per everything now being done via internet eg. Paying bills etc...I use a fair chunk of data...hense I wanted to purchase some more but ended up mistakingly buying the us data rmng...add on.

@Ricky_bboy_1981 Lets hope the moderator will credit the $20 back to you. It is buyer beware but they are usually pretty good about honest mistakes. Paying $50 now to change your plan is better value than $30 for 1gb (+$20 ) if they won't fix your mistake is the same amount. Crossed fingers get your credit and add the extra funds and then change plans.

Re: Purchased wrong add on.

Ricky_bboy_1981 — Fri, 15 Nov 2019 13:35:10 GMT

Thanks for all your advice...you should be a moderator yourself lol as you were on the case within minutes of my initial concern ...thanks for everything 🙂 and I will keep you in the loop and letcha know how everything pans out for me. Thnx again.

Re: Purchased wrong add on.

darlicious — Fri, 15 Nov 2019 13:37:18 GMT

@Ricky_bboy_1981 We at the community just like to help out other users. I hope it all works out for you.

Re: Purchased wrong add on.

Ricky_bboy_1981 — Fri, 15 Nov 2019 13:38:37 GMT

Lol and thanks for the bravoed me! I got a badge wooohooo ✌️

Re: Purchased wrong add on.

ChuckYeah — Fri, 15 Nov 2019 13:40:15 GMT

I put in a ticket last night at 7et I had a response within 30 min. Confirmed my identity and then 1/2 hour later my issue was fixed. But it is still early, so moderators are just getting to tickets that potentially came in overnight.

Re: Purchased wrong add on.

darlicious — Fri, 15 Nov 2019 13:44:33 GMT

@Ricky_bboy_1981 Lol! Wait til you get your first solution! Welcome to public mobile and the community. Hang out for awhile....read, respond or bravo posts. Start your own...you have already, but ask any question you have or put it in the search bar for past posts. Check out the help and knowledge articles and don't forget to enter the contest for a chance to win a year of free service.

Re: Purchased wrong add on.

Ricky_bboy_1981 — Fri, 15 Nov 2019 13:45:00 GMT

Thanks alot for the reply. Yeah hopefully they will get to me at some point ..I can understand they are probably fairly busy .

Thank You All!!!

Ricky_bboy_1981 — Fri, 15 Nov 2019 16:33:36 GMT

To those who helped me with my issue of purchasing the wrong add on and helping me figure out how to have it changed and then re-credited to my account I thank you very kindly...if there were a merit badge award I would give it to you all. Problem solved and I'm super happy. Thanks again ..and have a wicked awesome day!!✌️