topic Re: locked out in Get Support

locked out

paul-public-345 — Wed, 05 Jan 2022 12:59:50 GMT

after having been locked out and trying to get a new password, I am still getting stuck on the security question. If I enter the security quesiton as I remember, and click on continue, the next screen informs that the answer to the security question was wrong, although I never was given a chance to enter an answr

Re: locked out

geopublic — Fri, 15 Nov 2019 01:44:39 GMT

@paul-public-345 Hit the ? mark type reset password and try resetting your password with that link to see if it makes a difference.

Re: locked out

Dunkman — Fri, 15 Nov 2019 02:02:00 GMT

@paul-public-345

Website is finicky. Maybe try clearing cache, different website or incognito mode. Chrome incognito works well.

If still not working, you may need to contact moderator.

Re: locked out

pben_grady — Fri, 15 Nov 2019 02:17:33 GMT

Also, the security question is case sensitive I believe so try with or without upper case letters.

Re: locked out

will13am — Fri, 15 Nov 2019 02:38:49 GMT

@paul-public-345 , I think you can get locked out for too many failed attempts. I suggest just asking for moderator team assistance on this one. The moderator team can be reached via private message using smartforms which is initiated by clicking on the ? on the lower right corner of the webpage or try using this link. The guided process will facilitate documentation of the issue or concern and the required resolution which will be submitted to the moderator team. Refer to this announcement link for additional details on smartforms and the ticketing system for moderator team interactions. If use of smartform brings no joy, then use the following direct link to private message the moderator team. Refer to the following knowledge base article for additional information on the moderator team.