topic Re: Activation failed in Get Support

Activation failed

Kimmy_head1 — Wed, 05 Jan 2022 12:59:22 GMT

I went through the sim activation process and received a confirmation email but the sim has not activated, I cannot log in, I cannot change my password because my email is not recognised, and the phone number i chose does not work when trying to verify my identity.

Please help!!!!!!

Re: Activation failed

Triguy — Thu, 14 Nov 2019 19:41:46 GMT

You could submit a ticket by clicking on the question mark on the bottom right.

Re: Activation failed

popping — Thu, 14 Nov 2019 19:45:57 GMT

@Kimmy_head1 wrote:
I went through the sim activation process and received a confirmation email but the sim has not activated, I cannot log in, I cannot change my password because my email is not recognised, and the phone number i chose does not work when trying to verify my identity.
Please help!!!!!!

Since your login is not working, you can send a private message to moderator for help by providing your PIN.

If you don't remember your PIN, provide any 3 of the following:

- Complete mailing address,
- Email address,
- Alternate phone number,
- Date of birth,

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

The response time is slower than using the SIMon ticket system.

To use the SIMon ticket system, create a moderator support ticket using the ? button at the right side bottom corner of this page.
Keep asking SIMon to "contact human" for one or more times. SIMon will eventually show you the "Submit a ticket" button. Click on submit button to get the create ticket screen.
Moderator wait time is up to 2 days.

Re: Activation failed

Luddite — Thu, 14 Nov 2019 19:55:47 GMT

@Kimmy_head1 It's unlikely but check your credit card to see if there have been no charges by PM. If that is the case, you should be able to redo the activation in a couple of hours; open a new incognito window when doing so.

Re: Activation failed

geopublic — Thu, 14 Nov 2019 20:12:47 GMT

@Kimmy_head1 Insert your sim in your device. Does it connect to the PM network? If yes, click here to register your selfserve account.

Re: Activation failed

PAULRANG18 — Thu, 14 Nov 2019 20:56:49 GMT

Best to contact a moderator for any complicated issue by clicking ?, bottom right, and following instructions.

Re: Activation failed

2171 — Thu, 19 Dec 2019 12:46:36 GMT

Can not contact a moderator because I can not get into the COMMUNITY???

Re: Activation failed

Triguy — Thu, 19 Dec 2019 12:51:53 GMT

You are logged into the community since you posted to the forum.

If you are having trouble with your services, the next step is to contact a moderator. Here is the link to create a ticket through SIMon:

https://www.publicmobile.ca/en/bc/get-help -> on the line "ask me something" write "moderator" -> then click on "account specific question" -> afterward click on "no, I want a human" -> finally you will see an answer "submit a ticket Click me!"

Re: Activation failed

Anonymous — Thu, 19 Dec 2019 12:52:26 GMT

@2171 wrote:
Can not contact a moderator because I can not get into the COMMUNITY???

You're HERE???

Click on the ? in the lower right to find your way to contacting the moderator team.

Edit: ninja'd