topic Re: call centre in Get Support

call centre

sapkotasushil1 — Wed, 05 Jan 2022 12:59:00 GMT

Why Public dosen't have call centre?

Re: call centre

Dunkman — Thu, 14 Nov 2019 04:19:54 GMT

@sapkotasushil1

Public mobile does not have a call centre to keep the plan costs lower.

It is a low cost, no frills type of mobile company.

Re: call centre

sapkotasushil1 — Thu, 14 Nov 2019 04:22:21 GMT

Thank you.

Re: call centre

ShawnC13 — Thu, 14 Nov 2019 04:23:28 GMT

@sapkotasushil1 wrote:
Why Public dosen't have call centre?

That is the whole point of Public mobile it is the Phone company without a PHONE. Everything is online-based and that is the business model they continue to use.

Re: call centre

MoreYummy — Thu, 14 Nov 2019 04:24:58 GMT

That's why this company doesnt work for many people, ITS almost DIY company.

Re: call centre

hairbag1 — Thu, 14 Nov 2019 04:28:37 GMT

@sapkotasushil1 wrote:
Why Public dosen't have call centre?

@sapkotasushil1...in reality...this Community Forum and it's participants are your real-time support for most issues / questions. Way faster than call center responses. PM has a wide spectrum of users like you and I who have immediate anwers or directions for most issues you'll ever come across..

Welcome aboard.

Re: call centre

computergeek541 — Thu, 14 Nov 2019 05:08:29 GMT

@hairbag1 wrote:
@sapkotasushil1 wrote:
Why Public dosen't have call centre?
@sapkotasushil1...in reality...this Community Forum and it's participants are your real-time support for most issues / questions. Way faster than call center responses. PM has a wide spectrum of users like you and I who have immediate anwers or directions for most issues you'll ever come across..
Welcome aboard.

When things are runnign smoothly, and when there are enough moderators online to meet the demand, the wait time for a moderator can sometimes be shorter than the amount of time need to wait on hold for someone on the phone to answer. I've waited more than 30 minutes multiple times on hold waiting for companies to answer. There have been times that's I've had to wait about 3 days, but there have also been other times that moderators have responded to me in about 10 minutes.

Re: call centre

geopublic — Thu, 14 Nov 2019 06:10:01 GMT

@sapkotasushil1 If you have a problem ask the community, if they can't help ask Simon (via the ? mark bottom right of your screen). If Simon can't help then he will put you in contact with the Public Mobile Moderator Team to resolve your issue.

If you want a call centre then you need to look at Telus.

Re: call centre

Kim1971kim — Fri, 15 Nov 2019 06:12:03 GMT

I don’t know. I think they should though