topic Re: How to unblock PUK sim (tm)? in Get Support

How to unblock PUK sim (tm)?

liezl_gamrot — Wed, 05 Jan 2022 12:58:39 GMT

Re: How to unblock PUK sim (tm)?

hairbag1 — Thu, 14 Nov 2019 00:39:47 GMT

You'll need to click ? in lower right side of screen to start process of contacting a moderator. Type "PUK code" and follow directions.

Re: How to unblock PUK sim (tm)?

Luddite — Thu, 14 Nov 2019 01:34:26 GMT

@liezl_gamrot Are you certain it's a PUK that you need? Sometimes when someone requests a puk code, it is actually not what is needed.

"SIM network PIN blocked. Enter SIM network PUK." is asking for the phone’s (often Samsung) “master code" after entering the wrong code too many times. Samsung and/or your previous carrier can give you this.

"SIM network unlock PIN" is asking for your previous carrier's unlock code - just contact them with your IMEI and they'll give it to you. If you enter this incorrectly too many times, you'll get the error message above.

“PIN unlock key (PUK)” is a SIM-specific code used to prevent unauthorised use of a SIM card.

The PIN (Personal Identification Number) enables secure access to the SIM card and network. It is provided with your SIM card.

If the PIN code is entered incorrectly 3 times, the phone is locked (except for emergency calls) and requires a PUK (Personal Unlock Key) to reactivate it.
Once the PUK is recovered and validated, you will be asked to choose a new PIN.
Only Public Mobile's moderators can give you this type of code, which the device manufacturer cannot.
Caution! If the PUK is entered incorrectly ten times in a row, the SIM card becomes unusable.

Re: How to unblock PUK sim (tm)?

Sophia27 — Thu, 11 Nov 2021 00:42:12 GMT

Re: How to unblock PUK sim (tm)?

Anonymous — Thu, 11 Nov 2021 00:44:22 GMT

@Sophia27

Where to find your PUK (publicmobile.ca)

Re: How to unblock PUK sim (tm)?

softech — Thu, 11 Nov 2021 00:48:40 GMT

@Sophia27

What was the exact message on your phone, ? there are 3 different kinds and different actions for different one.

there is one for just the lock for the SIM card, which PM can provide you

there is one for carrier lock, which you have to find it from where the phone you got from

there is a master lock that usually applied for Samsung phones and Samsung can provid you.

So, what was the exact error message?

Re: How to unblock PUK sim (tm)?

softech — Mon, 20 Jan 2025 13:46:47 GMT