topic Transfer my phone number in Get Support

Transfer my phone number

V_82cacal — Wed, 05 Jan 2022 12:58:33 GMT

ChuckYeah — Wed, 13 Nov 2019 22:44:16 GMT

@V_82cacal a little more info plz but we an help.

Lemony_Snicket — Wed, 13 Nov 2019 22:56:28 GMT

You sure can. It's done in the self serve account. Just make sure the number is active to be eligible for porting.

geopublic — Wed, 13 Nov 2019 23:10:02 GMT

@V_82cacal who was your previous provider? The info is required so that we can provide you with the correct advice.

GinYVR — Thu, 14 Nov 2019 00:15:49 GMT

Are you trying to transfer the number OUT? or TO Public Mobile.

To transfer the number OUT:

1. You need to provider your account number (found via your selfserve account (top right hand corner) or welcome email))

2. Name on your account and PIN number.

3. Provide those to your new provider.

To transer a number TO Public Mobile.

1. If you are not a Koodo Prepaid customer you can use the selfserve to transfer

Porting number to Public Mobile

2. If the number say you are not eligible to transfer you will need to contact the Moderators by clicking on the ? on the lower right hand corner.