topic Re: SIM card issues in Get Support

SIM card issues

gordsabean — Wed, 05 Jan 2022 12:58:26 GMT

I have two phone/tablets by the same manufacturer. One tablet works perfectly however the second one shows Public Mobile in the SIM card settings. However, on the phone display it says "emergency calls only". I've tried two SIM cards and neither will work. I don't know if it's the tablet or the SIM cards. The specifications seem to indicate the cards should work. I tried the automated customer service and it was not helpful. I'm ready to jump ship to Lucky. I have three devices with Public and all work except this one. Any suggestions?

Re: SIM card issues

Ed404 — Wed, 13 Nov 2019 20:50:34 GMT

Could you provide the details on the device not working so I can help you.

Thanks

Re: SIM card issues

ChuckYeah — Wed, 13 Nov 2019 20:51:27 GMT

If both sim card work in one device and not in the other, it is likely a device problem.

Did both sims work in one of your devices?

Re: SIM card issues

computergeek541 — Wed, 13 Nov 2019 20:52:07 GMT

@gordsabean wrote:
I have two phone/tablets by the same manufacturer. One tablet works perfectly however the second one shows Public Mobile in the SIM card settings. However, on the phone display it says "emergency calls only". I've tried two SIM cards and neither will work. I don't know if it's the tablet or the SIM cards. The specifications seem to indicate the cards should work. I tried the automated customer service and it was not helpful. I'm ready to jump ship to Lucky. I have three devices with Public and all work except this one. Any suggestions?

So both of those sim cards worked in one tablet but not the other? If that's the case, this is a device issue. Check to see if the device isn't accident set to 2g-only mode and also check the IMEI on devicecheck.ca.

Re: SIM card issues

will13am — Wed, 13 Nov 2019 20:54:35 GMT

I vote device issue also. Since what works with Public Mobile also works on Lucky, you won't get any different user experience with switching.

Re: SIM card issues

PAULRANG18 — Wed, 13 Nov 2019 20:56:03 GMT

I have to agree with the other members. If the sims work in one they should work in the other. Device likely faulty.

Re: SIM card issues

geopublic — Wed, 13 Nov 2019 20:56:40 GMT

@gordsabean Sounds like the issue is the device. Are you sure the device supports the proper bands? If it doesn't work with a PM sim then more than likely it won't work with a Lucky sim since they are both using the same network.