topic Re: Data not working in Get Support

Data not working

skittles22 — Wed, 05 Jan 2022 12:58:20 GMT

I'm not able to connect to the internet using my data. Please advise

Re: Data not working

Lowufo — Wed, 13 Nov 2019 19:14:27 GMT

Have you logged into your account to see if there is any data remaining?

Re: Data not working

skittles22 — Wed, 13 Nov 2019 19:17:24 GMT

There is remaining data...

Re: Data not working

popping — Wed, 13 Nov 2019 19:17:29 GMT

@skittles22 wrote:
I'm not able to connect to the internet using my data. Please advise

1. Restart your phone to get your phone/SIM to configure your APN automatically.

2. Login to account to check your data usage line on the overview page.

My plan has 250MB data. I used 70MB out of my 250MB data for my current cycle.

If you don't see the data usage line, you have used all your data for the current cycle.

Data & Add-Ons Amount Used
100 Minutes Canada-Wide Talk
55  /  100 MIN
1GB Promo
102.004  /  1024 MB
250 MB at 3G speed
70.777  /  250 MB
500 min Canada-Wide Long Distance
0  /  500 MIN

Re: Data not working

will13am — Wed, 13 Nov 2019 19:19:26 GMT

@skittles22, are you new to the service and trying to get data working for the first time or did data work before and suddenly stop? If you are trying to set up data for the very first time, refer to the following knowledge base link on setting up the APN. The APN settings are as follows.

APN Settings:
Name: Public Mobile
APN: sp.mb.com
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Not set
APN type: default,mms,supl
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified

If data was previously working and stopped, it could be that you ran out of data. Login to the self serve account and see if there is any data showing in the add-on box. If nothing there, data is all used up for this cycle. You can either wait for the next renewal cycle, buy more data or ask the moderator team to early renew your current plan.

Re: Data not working

dabr — Wed, 13 Nov 2019 19:21:05 GMT

@skittles22 wrote:
I'm not able to connect to the internet using my data. Please advise

Was you able to use your data before? Make sure you haven't already used up your data allotment by logging into your account and scroll down to where you see 'My Data & Add-Ons'.

If you don't see the data line there, then you have consumed it all and will either need to purchase a data add-on ($30/1GB or $10/200mb), or renew immediately yourself to a different plan or early renew to your current plan, which can only with the help of moderators who can be messaged via SIMon by clicking on the ? mark bottom right of the screen.

Make sure you have data enabled on your phone too.

Re: Data not working

skittles22 — Wed, 13 Nov 2019 19:21:42 GMT

I'm not new. It suddenly stopped

Re: Data not working

skittles22 — Wed, 13 Nov 2019 19:22:19 GMT

I did not run out of data

Re: Data not working

dabr — Wed, 13 Nov 2019 19:24:03 GMT

@skittles22 wrote:
I did not run out of data

Power off your phone and remove SIM, wait 5 mins and reinsert and restart your phone.

Re: Data not working

will13am — Wed, 13 Nov 2019 19:24:53 GMT

@skittles22 wrote:
I did not run out of data

Have you checked your phone to see if you set data usage limits? That can stop the data flow. Check also the connectivity to make sure you have a mobile data enabled connection.

Re: Data not working

Lowufo — Wed, 13 Nov 2019 19:25:34 GMT

If that is the case I would submit a ticket so a moderator can have a look at what is going on with your account.

Re: Data not working

skittles22 — Wed, 13 Nov 2019 19:26:49 GMT

Thanks. Restarting my phone was the answer

Data & Add-Ons	Amount Used
100 Minutes Canada-Wide Talk	55 / 100 MIN
1GB Promo	102.004 / 1024 MB
250 MB at 3G speed	70.777 / 250 MB
500 min Canada-Wide Long Distance	0 / 500 MIN