topic Re: Ordering a SIM card in Get Support

Ordering a SIM card

RunningDutchman — Wed, 05 Jan 2022 12:58:06 GMT

Now that Walmart doesn't outright sell SIM cards anymore (unless you have their Kiosk set up your account etc), I thought I'd order a SIM card for my daughter-in-law on the Public Mobile website, around October 17, 2019. She got a confirmation e-mail about a week later that the SIM card was shipped, and the e-mail had her correct shipping address. It's now November 13, 2019 and still no SIM card arrived. Is this lengthy shipping time typical for Public Nobile SIM cards?

Re: Ordering a SIM card

geopublic — Wed, 13 Nov 2019 16:20:14 GMT

@RunningDutchman Shipping usually takes max 4 days. You can login into the Canada Post website and enter the order number as the tracking number to see if it was in fact shipped.

Best to submit a ticket to PM with the order number. In the meantime you can order a SIM from amazon and/or ebay. Aslo other retail locations will sell you a sim like RCS. More options can be found here.

Re: Ordering a SIM card

RunningDutchman — Wed, 13 Nov 2019 17:07:59 GMT

Thanks for the tip: I'll try that.

Re: Ordering a SIM card

Kim1971kim — Fri, 15 Nov 2019 06:22:54 GMT

Mine came fast. It might have got lost in the mail somehow? 😕

Re: Ordering a SIM card

cellphoneuser1 — Fri, 15 Nov 2019 06:38:30 GMT

@Kim1971kim wrote:
Mine came fast. It might have got lost in the mail somehow? 😕

Of course it's lost if it hasn't arrived since October 17th. That's obvious.

Re: Ordering a SIM card

cellphoneuser1 — Fri, 15 Nov 2019 06:44:18 GMT

@geopublic wrote:
@RunningDutchman Shipping usually takes max 4 days. You can login into the Canada Post website and enter the order number as the tracking number to see if it was in fact shipped.

Best to submit a ticket to PM with the order number. In the meantime you can order a SIM from amazon and/or ebay. Aslo other retail locations will sell you a sim like RCS. More options can be found here.

It's not always 4 days. You're right about the usually part but weekends need to be factored. There are many destinations that are 3 business days by Xpresspost but you have to remember about weekends, holidays, and Public handling time. Xpresspot to remote locations is much longer at 7 business days shipping time.

Re: Ordering a SIM card

mrphone — Thu, 21 Nov 2019 20:56:49 GMT

Mine took three days (Vancouver). This seems unusually long.

Re: Ordering a SIM card

computergeek541 — Thu, 21 Nov 2019 21:10:42 GMT

@mrphone wrote:
Mine took three days (Vancouver). This seems unusually long.

That's very, very fast.

Never mind about overnight/1 day shipping services, even 2 day shipping services acrosss the country is very expensive.

The sim cards are shipping by Canada Post Xpresspost. Shipping from Mississaguga, Ontario to Vancouver, BC is supposed to take 2 business days. That means that Public Mobile took about 1 day before sending it. That's quick by any company's standards.