topic Re: Canada Talk in Get Support

Canada Talk

Wilmarryme — Wed, 05 Jan 2022 12:57:42 GMT

Hello, I remember I add an additional Canada Talk ($5) on my plan. And it just went to my fund. I was also charge 5 bucks for it but I can't use it to call. Please help me.

Re: Canada Talk

ChuckYeah — Tue, 12 Nov 2019 23:42:31 GMT

@Wilmarryme Purchasing an add on is a two step process. When you put the $5 in, if you didn't follow up with a purchase, the $5 just stayed as an account balance, which may have been used by now.

Re: Canada Talk

Triguy — Tue, 12 Nov 2019 23:29:45 GMT

It is a two step process for add-ons. You need to purchase and add it to your account.

https://www.publicmobile.ca/en/on/get-help/articles/purchase-add-ons-through-self-serve

Re: Canada Talk

popping — Tue, 12 Nov 2019 23:38:33 GMT

@Wilmarryme

If you have $5 available fund in your account, next step is to bug the $5 500 minutes add-on now. Check for the minutes usage lines to confirm your purchase.

I have a 100 minutes plan and the $5 500 minutes add-on. I have not used any add-on minutes and I used 55 minutes out of my 100 minutes for the current cycle.

Data & Add-Ons Amount Used
100 Minutes Canada-Wide Talk
55  /  100 MIN
1GB Promo
102.004  /  1024 MB
250 MB at 3G speed
70.137  /  250 MB
500 min Canada-Wide Long Distance
0  /  500 MIN

Re: Canada Talk

geopublic — Wed, 13 Nov 2019 00:30:23 GMT

@Wilmarryme wrote:
Hello, I remember I add an additional Canada Talk ($5) on my plan. And it just went to my fund. I was also charge 5 bucks for it but I can't use it to call. Please help me.

@Wilmarryme Go into your selfserve account. If you see the 500 minutes counter on the first page under addons then you should be able to call. If it's not listed in your selfserve then you have used the minutes up or you need to add the addon to your account.

Re: Canada Talk

PAULRANG18 — Wed, 13 Nov 2019 00:34:19 GMT

You must have available funds in your account to pay for any add on. Then you must purchase the add on.

Re: Canada Talk

cavemantoronto — Wed, 13 Nov 2019 00:54:31 GMT

@Wilmarryme wrote:
Hello, I remember I add an additional Canada Talk ($5) on my plan. And it just went to my fund. I was also charge 5 bucks for it but I can't use it to call. Please help me.

What is the error? Do you have calls included in your plan or is it an only fata plan?

Data & Add-Ons	Amount Used
100 Minutes Canada-Wide Talk	55 / 100 MIN
1GB Promo	102.004 / 1024 MB
250 MB at 3G speed	70.137 / 250 MB
500 min Canada-Wide Long Distance	0 / 500 MIN