topic Re: Viewing phone minutes usage in Get Support

Viewing phone minutes usage

devy — Wed, 05 Jan 2022 12:57:12 GMT

I am trying to see online how many of my 100 minutes I have used up. There has got to be a better way than just adding up each outgoing call time in the usage history. Any suggestions?

Re: Viewing phone minutes usage

hairbag1 — Tue, 12 Nov 2019 03:27:12 GMT

@devy wrote:
I am trying to see online how many of my 100 minutes I have used up. There has got to be a better way than just adding up each outgoing call time in the usage history. Any suggestions?

Sure do. You can take advantage of the $5 / 500 minutes of Canada wide calling add-on to your plan. Any unused minutes at renewal time just roll over until you see them...even if it takes several months. Good deal for the limited calling plans like yours.

Re: Viewing phone minutes usage

geopublic — Tue, 12 Nov 2019 03:29:43 GMT

@devy the counter on your landing page when you access your selfserve account is pretty accurate. If you want to double check then going through your call history logs is your only option.

Re: Viewing phone minutes usage

Dunkman — Tue, 12 Nov 2019 03:50:01 GMT

@devy

You should see minute counter like this....

Re: Viewing phone minutes usage

devy — Tue, 12 Nov 2019 03:59:13 GMT

Thanks! I just bought a 500 min add on so I could have calling.

I didn't notice the line "If a feature is not listed below, it may have been fully consumed and no longer available for use." <- that is what happened, as I used up my 100 minutes and so could no longer see any there. It would be better if Public Mobile had it there as 100/100 minutes used.

Re: Viewing phone minutes usage

hogas123 — Tue, 12 Nov 2019 21:48:38 GMT

There are plenty of third party applications that you can download onto your phone that will track data and minute usage, this could save you from having to add up minutes or even going to the Public site every time that you wish to check. You can even have it notify you when you approach or reach your limit.

Re: Viewing phone minutes usage

Safarim — Mon, 03 Feb 2020 02:15:13 GMT

I don't see the minutes only date usage. Any suggestions?

Re: Viewing phone minutes usage

Anonymous — Mon, 03 Feb 2020 04:21:51 GMT

@Safarim wrote:
I don't see the minutes only date usage. Any suggestions?

@Safarim

Where? In your phone? In the self-serve?

In self-serve, click on the upper View My Usage link to get all the details of all activity through the account. You can click the headings to sort on that column.

Re: Viewing phone minutes usage

Safarim — Mon, 03 Feb 2020 17:00:30 GMT

@Anonymous thanks so much for reply, but I have viewed the usage and based on that I only used 45 minutes of my 100 minutes. But there is no summary of the usage at the home page as it is for the data usage and adds-on usage. Here is the screen shot of my home page, is there a way to get a summary like data usage. Also how I should get my minutes back that I have not used? Any help is appreciated.

Re: Viewing phone minutes usage

Anonymous — Mon, 03 Feb 2020 18:25:06 GMT

@Safarim

NOT seeing the 100 minute counter line indicates that they've been consumed.

Calls get rounded up to the next minute. You accessing your voicemail from your phone consumes minutes.

Re: Viewing phone minutes usage

Safarim — Mon, 03 Feb 2020 19:49:43 GMT

Oh I see, thanks for explaining, how do I access my voicemail from other phones?

Thanks in advance

Re: Viewing phone minutes usage

Jb456 — Mon, 03 Feb 2020 19:51:20 GMT

@Safarim wrote:
Oh I see, thanks for explaining, how do I access my voicemail from other phones?
Thanks in advance

Call you cell phone number when voicemail starts to play..press star * then enter voicemail password.

Re: Viewing phone minutes usage

SDB — Tue, 24 Nov 2020 13:15:46 GMT

I'm trying to figure out if my daughter has used up her 100 minutes (without having to add up every single call/minutes). She can't call out but can accept calls. Also, she and spouse can't text each other (both have PM) but she and I can text (I have PM too). She's beyond frustrated and ready to give up.

Re: Viewing phone minutes usage

kb_mv — Tue, 24 Nov 2020 13:25:55 GMT

@SDB wrote:
I'm trying to figure out if my daughter has used up her 100 minutes (without having to add up every single call/minutes). She can't call out but can accept calls. Also, she and spouse can't text each other (both have PM) but she and I can text (I have PM too). She's beyond frustrated and ready to give up.

@SDB Go into her self serve account and look for the line below. It tells you how many of the 100 minutes have been used. If the line is missing, she has used them all. In this case consider a 500 min add on for $5. The add on minutes carry over indefinitely until they are all gone.

Re: Viewing phone minutes usage

Triguy — Tue, 24 Nov 2020 13:25:49 GMT

Sounds like she has used up her minutes. Have her log into her account and if no minutes appear then they have been used up. She can purchase an add-on $5 for 500 minutes.

Re: Viewing phone minutes usage

computergeek541 — Tue, 24 Nov 2020 13:25:24 GMT

@SDB

It's very easy to.use up 100 outgoing minutes. Remember that partiali minutes always get roumded up.

The incomimg calls work because the plan includes incoming calls.

An additional 500 outgoing minutes can be purchased by getting the 500 minute Canadian long distance add-on for $5.

Re: Viewing phone minutes usage

Jb456 — Tue, 24 Nov 2020 13:25:39 GMT

@SDB Log into the account look under my data add-on section for a line like this.

If nothing shows it that section all minutes have been used. Add $5 to the account the go to Purchase add-ons. $5 for 500 Canada wide minutes.l that rollover every 30 days until all used.

Remind your daughter PM bills by the minute not second. So you call and get someone's voicemail and hang up its not 2 seconds that's a minute. When you hit own voicemail you're charged as well.

As for your text need more information.? What kind of phones do you all have? Can you text the son? Did daugther and maybe block each other?

Re: Viewing phone minutes usage

Jb456 — Tue, 24 Nov 2020 13:27:04 GMT

Funny how 3 people respond and not one comment about the persons other issue. Text 👋🙄

Re: Viewing phone minutes usage

SDB — Tue, 24 Nov 2020 13:33:14 GMT

thank you!! I see it didn't show any minutes so I assume they are all used. I did the $5 add-on for additional minutes so we'll see if that solves that problem. We all have iPhones, so not sure why they can't text each other, but each can send and receive texts from me. (and they don't have each other blocked lol).

Re: Viewing phone minutes usage

Jb456 — Tue, 24 Nov 2020 13:40:30 GMT

@SDB

If she can't call after the add-on sometimes you need to simply reboot the phone after the purchase of the add-on for it to kick in. ( Just an FYI incase it's not working)

Now for text. Maybe some are trying to use iMessage and don't have data turned on or wifi?? Maybe also ran out of data?

You guys may not have the settings turned on the iPhone's to send sms/MMS.

Go through all the phones and make sure the settings are correct.