topic $15 Plan in Get Support

$15 Plan

DongmeiHe — Wed, 05 Jan 2022 12:57:06 GMT

Just recently, I am unable to contact anyone from my list as an automated message tells me that they are all international calls (they're all within my city). I have not gone over my 100 minutes so I don't understand why I am getting this message. If anyone has the same problem or can help me out, it would be greatly appreciated!

Re: $15 Plan

ShawnC13 — Tue, 12 Nov 2019 02:18:55 GMT

@DongmeiHe wrote:
Just recently, I am unable to contact anyone from my list as an automated message tells me that they are all international calls (they're all within my city). I have not gone over my 100 minutes so I don't understand why I am getting this message. If anyone has the same problem or can help me out, it would be greatly appreciated!

Are you sure you haven't used the minutes and it just hasn't updated? Are you able to see how many minutes are left by checking in the self-serve overview page?

Re: $15 Plan

cellphoneuser1 — Tue, 12 Nov 2019 02:30:29 GMT

@DongmeiHe wrote:
Just recently, I am unable to contact anyone from my list as an automated message tells me that they are all international calls (they're all within my city). I have not gone over my 100 minutes so I don't understand why I am getting this message. If anyone has the same problem or can help me out, it would be greatly appreciated!

Does it say you don't have long distance add-on or that it's long distance and there could be charges? The second message won't prevent calls and only causes a delay.

Re: $15 Plan

geopublic — Tue, 12 Nov 2019 03:00:28 GMT

@DongmeiHe wrote:
Just recently, I am unable to contact anyone from my list as an automated message tells me that they are all international calls (they're all within my city). I have not gone over my 100 minutes so I don't understand why I am getting this message. If anyone has the same problem or can help me out, it would be greatly appreciated!

@DongmeiHe Did you recently just get back from a trip? If you still have minutes and you are able to call by dialing the number directly then check to make sure that you device is not adding an incorrect prefix When dialing the number from your contacts.