topic Re: I want my account no . in Get Support

I Forget my Password and secrete answer

immahmudca — Wed, 05 Jan 2022 12:56:50 GMT

Hello

I forget my password and secrate answer .Please help me .My No **********

Thanks

Edited by ShawnC13 removed phone number

Re: I Forget my Password and secrete answer

ShawnC13 — Mon, 11 Nov 2019 22:48:35 GMT

@immahmudca wrote:
Hello

I forget my password and secrate answer .Please help me .My No **********
Thanks

Edited by ShawnC13 removed phone number

You will need the assistance of the Moderators and to do that you will need to create a Trouble Ticket. Click this link https://publicmobile.ca.ada.support/chat/ and enter your question into SIMon. Follow the prompts to get to the Contact Us button and then a Submit Ticket button will appear.

Community Moderators are available from Monday-Friday 8 am(Eastern) to 12 am(Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm(Eastern)

More info on moderators

Re: I Forget my Password and secrete answer

Dunkman — Mon, 11 Nov 2019 22:53:01 GMT

@immahmudca

As you wait for moderator help, if you have autopay set up, you could call 611 to buy an add on, load funds, etc.

Re: I Forget my Password and secrete answer

immahmudca — Mon, 11 Nov 2019 23:06:05 GMT

but forget also secreat answer

Re: I Forget my Password and secrete answer

GinYVR — Mon, 11 Nov 2019 23:09:56 GMT

@immahmudcaYou will need to contact the moderators by clicking on the ? on the lower right hand corner and chat with SIMon.

I want my account no .

immahmudca — Mon, 11 Nov 2019 23:11:14 GMT

Re: I want my account no .

GinYVR — Mon, 11 Nov 2019 23:15:02 GMT

@immahmudcaThe account number is listed on the right hand side of the front page of the selfserve account (once you regain access to it)

Re: I want my account no .

Dunkman — Mon, 11 Nov 2019 23:15:19 GMT

@immahmudca

When you first signed up with Public Mobile, you got a welcome email with account number.

Otherwise you you will need to contact moderator to get account number. See Shawn post earlier.

Re: I want my account no .

NDesai — Mon, 11 Nov 2019 23:45:28 GMT

Moderators can look up your account using your phone number or email. No need to figure out your account number to contact them regarding password reset. Go ahead and start a conversation with Simon (chat bot) by clicking HERE to submit a ticket to the Moderator Team.