topic Re: Outgoing Text Messages in Get Support

Outgoing Text Messages

greenbarrycinco — Wed, 05 Jan 2022 12:56:47 GMT

Hi,

I have been using Public Mobile for years without many issues though starting Friday, I have been unable to send out text messages. I can still receive them, use data and make calls. I was wondering if anyone had any suggestions on how to proceed/who to contact. Thank you!

Re: Outgoing Text Messages

will13am — Mon, 11 Nov 2019 20:17:03 GMT

@greenbarrycinco, you could start by troubleshooting the phone to see if there may be something wrong with the text app. Try deleting the cache on the app and restarting it. You can check your online account to see if there is anything that looks out of place there. For account troubleshooting, you need to seek moderator team assistance. The moderator team can be reached via private message using smartforms which is initiated by clicking on the ? on the lower right corner of the webpage or try using this link. The guided process will facilitate documentation of the issue or concern and the required resolution which will be submitted to the moderator team. Refer to this announcement link for additional details on smartforms and the ticketing system for moderator team interactions. If use of smartform brings no joy, then use the following direct link to private message the moderator team. Refer to the following knowledge base article for additional information on the moderator team.

Re: Outgoing Text Messages

computergeek541 — Mon, 11 Nov 2019 20:19:46 GMT

@greenbarrycinco wrote:
I have been using Public Mobile for years without many issues though starting Friday, I have been unable to send out text messages. I can still receive them, use data and make calls. I was wondering if anyone had any suggestions on how to proceed/who to contact. Thank you!

I've moved your message into a seperate thread because the one that you posted in was about website issues.

Sometimes, fixing things such as this might be as simple as restarting the phone. You may want to also try a different text messaging app, especially if there has been a recent update to the one that you're using.

Re: Outgoing Text Messages

ChuckYeah — Mon, 11 Nov 2019 20:25:37 GMT

@greenbarrycinco

What type of phone are you using?
What version of the OS?
What text app?

Any recent updates on either?

Re: Outgoing Text Messages

hairbag1 — Mon, 11 Nov 2019 20:43:16 GMT

@greenbarrycinco wrote:
Hi,

I have been using Public Mobile for years without many issues though starting Friday, I have been unable to send out text messages. I can still receive them, use data and make calls. I was wondering if anyone had any suggestions on how to proceed/who to contact. Thank you!

@greenbarrycinco...while waiting for a better solution and ignore if you've already tried...cycle phone off/on again. Keep us posted.

Re: Outgoing Text Messages

geopublic — Mon, 11 Nov 2019 22:04:57 GMT

@greenbarrycinco If you have access to another phone insert your sim and try sending out a text. If it works then enter the sim back into your original phone and see if it starts working again.

Re: Outgoing Text Messages

greenbarrycinco — Tue, 12 Nov 2019 14:51:23 GMT

Thank you everybody for the replies, it was indeed as simple as restarting my phone. I was assisted by the chat bot with that advice.