topic Re: cannot receive calls in Get Support

cannot receive calls

wanda61 — Wed, 05 Jan 2022 12:56:41 GMT

my account was suspended for one day before i got it paid, I have tried to call my phone from my land line and all i get is a busy signal. and anyone that tries to call cannot get through either when i check my phone it says that my mobile network state is disconnected. never have this happen before. can some one help or tell me what to do

Re: cannot receive calls

geopublic — Mon, 11 Nov 2019 18:06:43 GMT

@wanda61 wrote:
my account was suspended for one day before i got it paid, I have tried to call my phone from my land line and all i get is a busy signal. and anyone that tries to call cannot get through either when i check my phone it says that my mobile network state is disconnected. never have this happen before. can some one help or tell me what to do

@wanda61 Did you restart your phone after you re-activated it? What happens when you call 611 from your phone?

Re: cannot receive calls

wanda61 — Mon, 11 Nov 2019 18:10:45 GMT

i powered it off and took out the sim card for a couple of minutes, put back in and turned back on, same result

Re: cannot receive calls

geopublic — Mon, 11 Nov 2019 18:15:55 GMT

@wanda61 wrote:
i powered it off and took out the sim card for a couple of minutes, put back in and turned back on, same result

@wanda61 Access your selfserve account is there a re-activate button on the landing page? If yes, then hit that button. If not, then best to submit a ticket to PM so that they can investiagte the problem.

Re: cannot receive calls

PAULRANG18 — Mon, 11 Nov 2019 18:17:38 GMT

Contact a moderator by clicking on ?, bottom right, and follow instructions. They should resolve it within a few hours or a day.

Re: cannot receive calls

wanda61 — Mon, 11 Nov 2019 18:40:32 GMT

so where do this i have followed all the steps, and i am signed in, but i don't see where to go to submit a help ticket. now i understand why people pay a little more for their phone plans in order to speak to someone.

Re: cannot receive calls

wanda61 — Mon, 11 Nov 2019 18:41:45 GMT

and all i get is a pop up that says you must be signed in even though i already am.

Re: cannot receive calls

Dunkman — Mon, 11 Nov 2019 18:47:33 GMT

@wanda61

If you are having hard time with Simon and ticketing process, you can directly private message moderator (might take more time though for moderator response)

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: cannot receive calls

wanda61 — Mon, 11 Nov 2019 19:08:03 GMT

thank you, have completed that, hopefully will get corrected.

Re: cannot receive calls

dabr — Mon, 11 Nov 2019 19:15:43 GMT

@wanda61 wrote:
and all i get is a pop up that says you must be signed in even though i already am.

If the pop up you are seeing is to re-sign into your community account (even though you already are), that is what you are supposed to do, it is part of the new system's verification process. Once you re-sign in then you should be able to proceed to submit your ticket.