topic Re: Text Messaging in Get Support

Text Messaging

Mike576 — Wed, 05 Jan 2022 12:56:25 GMT

Hey I'm in Europe and have the international text plan anticipating it would work here. It doesn't. After doing some research I learned that it only works from Canada. I want to put my plan on hold temporarily because it is pointless for me to pay when i cannot use my phone for anything. This maintenance is not allowing me to do so. Please do not bill me for my next pay on November 15.

Re: Text Messaging

computergeek541 — Mon, 11 Nov 2019 08:24:06 GMT

@Mike576 wrote:
Hey I'm in Europe and have the international text plan anticipating it would work here. It doesn't. After doing some research I learned that it only works from Canada. I want to put my plan on hold temporarily because it is pointless for me to pay when i cannot use my phone for anything. This maintenance is not allowing me to do so. Please do not bill me for my next pay on November 15.

I have moved your message into a seperate thread. There's no such thing as pausing a plan that you've already paid for. You can disable autopay if you have it enabled but posting a message here will not accomplish that. You must do it from within your self serve account.

In addition, this maintenace occured yesterday.

Re: Text Messaging

darlicious — Mon, 11 Nov 2019 09:17:15 GMT

@Mike576 wrote:
Hey I'm in Europe and have the international text plan anticipating it would work here. It doesn't. After doing some research I learned that it only works from Canada. I want to put my plan on hold temporarily because it is pointless for me to pay when i cannot use my phone for anything. This maintenance is not allowing me to do so. Please do not bill me for my next pay on November 15.

@Mike576 You should be able to access your self serve account and disable autopsy as suggested by @computergeek541 . Here is a post about suspending your account that is very informative. Type in the search bar: When and How to Suspend or Place an account on Hold (Extended absence etc) by @pm-smayer97 . You have a few more days to do this yourself.

Re: Text Messaging

Mike576 — Mon, 11 Nov 2019 09:18:36 GMT

Thank you!!!

Re: Text Messaging

darlicious — Mon, 11 Nov 2019 09:26:55 GMT

@Mike576 Hey no problem...that post/article lays it all out so you can make an informed decision and know how and when to unsuspend as well. Enjoy your time in Europe and just pick up a cheap SIM card and plan or use the free WiFi it is plentiful in most cities and lots of free public WiFi too.

Re: Text Messaging

pm-smayer97 — Mon, 11 Nov 2019 22:44:19 GMT

Here is the link directly to the article:

When and How to Suspend or Place an account on Hold (Extended absence, etc)