topic Re: Cannot see my current plan online. in Get Support

Cannot see my current plan online.

pl-moore — Wed, 05 Jan 2022 12:56:21 GMT

The website seems to be malfunctioning. It will not show me my current plan. This may be because PM wants to keep me on an obsolete plan instead of switching to a newer plan that gives the same features for $10 less.

Re: Cannot see my current plan online.

cellphoneuser1 — Mon, 11 Nov 2019 04:35:00 GMT

@pl-moore wrote:
The website seems to be malfunctioning. It will not show me my current plan. This may be because PM wants to keep me on an obsolete plan instead of switching to a newer plan that gives the same features for $10 less.

Try it later. The website has glitches that show themselves at random times. You could also try clearing your browser caches and reloading the site.

Re: Cannot see my current plan online.

hairbag1 — Mon, 11 Nov 2019 04:39:47 GMT

@pl-moore wrote:
The website seems to be malfunctioning. It will not show me my current plan. This may be because PM wants to keep me on an obsolete plan instead of switching to a newer plan that gives the same features for $10 less.

As long as you're renewing your old plan that you;ve had for a while...it's still available to you...but you can change plans to a current plan at any time, either at next renewal or immediately.

Re: Cannot see my current plan online.

geopublic — Mon, 11 Nov 2019 04:48:18 GMT

@pl-moore Clear your browser's cache and try again.

Re: Cannot see my current plan online.

darlicious — Mon, 11 Nov 2019 05:10:34 GMT

@pl-moore wrote:
The website seems to be malfunctioning. It will not show me my current plan. This may be because PM wants to keep me on an obsolete plan instead of switching to a newer plan that gives the same features for $10 less.

@pl-moore What plan are you currently on? I'm happy to give advice on best plan for value based on usage.

Re: Cannot see my current plan online.

ChuckYeah — Mon, 11 Nov 2019 05:28:53 GMT

@plmooree mine is showing now. Check yours again. I don't think public mobile would treat any of us differently, on purpose at least.

Thanks @computergeek541 I just realized my number was there.

Re: Cannot see my current plan online.

computergeek541 — Mon, 11 Nov 2019 05:26:28 GMT

@ChuckYeah

Please delete the screenshot that you posted a few minutes ago from your Community profile. It contains your contact information.

Re: Cannot see my current plan online.

ChuckYeah — Mon, 11 Nov 2019 05:36:36 GMT

@computergeek541 wrote:
@ChuckYeah
Please delete the screenshot that you posted a few minutes ago from your Community profile. It contains your contact information.

Deleted, thanks again.

Re: Cannot see my current plan online.

kerago — Mon, 11 Nov 2019 05:44:21 GMT

You really think PM is after your 10$? lol

Don't worry, just try again later, everybody is facing the same issues for the moment being, plus if you'll have any problems with your plan later just talk with the moderate team, I am sure they will assist you to sort everything out!

Good luck!

Re: Cannot see my current plan online.

darlicious — Mon, 11 Nov 2019 05:56:20 GMT

@ChuckYeah wrote:
@computergeek541 wrote:
@ChuckYeah
Please delete the screenshot that you posted a few minutes ago from your Community profile. It contains your contact information.
Deleted, thanks again.

@ChuckYeah Dang it just when i thought you were giving me your phone number...and it was all a mistake! I was going to write in on my hand but I couldn't find a Sharpie in time. I guess there will be no spam calls from me this month. If you give me your address i could courier over a can of spam. Its a delicacy in Hawaii you know.

Re: Cannot see my current plan online.

ChuckYeah — Mon, 11 Nov 2019 06:11:57 GMT

Not a delicacy here, yuck!!! Fried maybe!

@darlicious wrote:
@ChuckYeah wrote:
@computergeek541 wrote:
@ChuckYeah
Please delete the screenshot that you posted a few minutes ago from your Community profile. It contains your contact information.
Deleted, thanks again.
@ChuckYeah Dang it just when i thought you were giving me your phone number...and it was all a mistake! I was going to write in on my hand but I couldn't find a Sharpie in time. I guess there will be no spam calls from me this month. If you give me your address i could courier over a can of spam. Its a delicacy in Hawaii you know.

Re: Cannot see my current plan online.

pl-moore — Mon, 11 Nov 2019 07:12:28 GMT

The website appears to have repaired itself. Thanks everybody.

Re: Cannot see my current plan online.

computergeek541 — Mon, 11 Nov 2019 07:17:09 GMT

@pl-moore wrote:
The website appears to have repaired itself. Thanks everybody.

Please do not give solutions to yourself. I would consider giving it to someone who has answered your question.