topic Re: Virgin to public in Get Support

Virgin to public

carmy82853 — Wed, 05 Jan 2022 12:55:56 GMT

Hi, I recently changed from virgin to public amd I'm not receiving incoming calls or messages

Re: Virgin to public

dabr — Sun, 10 Nov 2019 19:44:37 GMT

@carmy82853 wrote:
Hi, I recently changed from virgin to public amd I'm not receiving incoming calls or messages

You porting may still be in process and not yet complete. Give it a couple of hours, meanwhile try rebooting your phone.

Re: Virgin to public

ShawnC13 — Sun, 10 Nov 2019 19:45:22 GMT

@carmy82853 wrote:
Hi, I recently changed from virgin to public amd I'm not receiving incoming calls or messages

When you activated did you port your number? How long ago did you join Public? Your Port could be stuck and you will need the assistance of the moderators by clicking on the Question Mark in the bottom right and going through SIMon to create a trouble ticket. If your port is stuck your Virgin sim will still be working and you can put that back in your phone and you won't miss any calls until the port is complete.

Re: Virgin to public

AE_Collector — Sun, 10 Nov 2019 20:01:41 GMT

@carmy82853 wrote:
Hi, I recently changed from virgin to public amd I'm not receiving incoming calls or messages

How "recently"? Trying to recall the guidelines.... 2 hours to Port a cell # in and 8 hours to Port a landline in? Days to Port a VOIP number in. Outgoing should work right away but to receive calls and texts the Port needs to complete. This involves Virgin having to release the number after checking that you aren't locked in with them and don't owe them any money. Thus...it isn't instantaneous!

AE_Collector

Re: Virgin to public

computergeek541 — Sun, 10 Nov 2019 22:37:49 GMT

@AE_Collector wrote:

How "recently"? Trying to recall the guidelines.... 2 hours to Port a cell # in and 8 hours to Port a landline in? Days to Port a VOIP number in. Outgoing should work right away

CWTA says 2.5 hours and 2 days. https://www.cwta.ca/for-consumers/wireless-number-portability/#9