topic Re: Letting service lapse for 89-day rule in Get Support

Letting service lapse for 89-day rule

lcarol — Wed, 05 Jan 2022 12:55:54 GMT

We go away for 3 months in the winter and last year we opted for the $10/month plan while we were away. Since that no longer exists we are thinking about taking auto-renewal off our plan, then adding our service back on about Day 80.

When I searched the forum for "vacation stop" it seemed like this was the way to do it and keep our phone numbers. However, the posts were old and I want to confirm that this is still the case, especially after the recent changes.

I also want to confirm that I have to contact a moderator to add back our service. And can I do that for both my husband's and my phones at the same time?

Add my name to the list of people who want the $10 plan back!

Thanks!

Lorraine

Re: Letting service lapse for 89-day rule

Dunkman — Sun, 10 Nov 2019 17:44:16 GMT

@lcarol

That is correct. You could remove your autopay and let your plan go expire and suspended. Then you have 90 days to re-activate. You don't need to contact moderator to re-activate. Just pay again.

You could change to $15 plan also... Or you could report your phone lost/stolen and then again have the 90 days to re-activate plan.

Re: Letting service lapse for 89-day rule

GR — Sun, 10 Nov 2019 17:44:37 GMT

@lcarol you are correct, just take off autopay and as long as you have no funds in each account after the service runs out you have 90 days before you lose the account so like you said around day 80 just log in and make a payment and click to reactivate the accounts and then turn autopay on again. You don't need to contact a moderator unless you have trouble reactivating the plans!

Re: Letting service lapse for 89-day rule

popping — Sun, 10 Nov 2019 17:54:15 GMT

@lcarol

Please note that PM will only accept full plan payment at the time of reactivation.

Don't wait for the last day to reactivate your plan as there may be system outage or issues that you don't have control. If you missed the deadline, your account will be canceled and your phone number will be returned to the provider who gave it to you.

Re: Letting service lapse for 89-day rule

lcarol — Sun, 10 Nov 2019 17:55:40 GMT

Can you please explain what you mean by "full plan payment"?

Thanks.

Re: Letting service lapse for 89-day rule

popping — Sun, 10 Nov 2019 18:00:14 GMT

@lcarol wrote:
Can you please explain what you mean by "full plan payment"?

Thanks.

If you are reactivating a $40 plan, you need to pay $40. PM will not deduction your referral reward from your payment.

Re: Letting service lapse for 89-day rule

lcarol — Sun, 10 Nov 2019 18:28:21 GMT

Got it - thanks!

Re: Letting service lapse for 89-day rule

hairbag1 — Sun, 10 Nov 2019 18:29:17 GMT

@lcarol wrote:
Can you please explain what you mean by "full plan payment"?

Thanks.

@lcarol...you just need to pay the $40 to "restart" your plan for the next 30 days...you don't have to pay for the previous 2 months that you didn't have an active plan.

Re: Letting service lapse for 89-day rule

hairbag1 — Sun, 10 Nov 2019 18:37:44 GMT

@Dunkman wrote:
@lcarol
That is correct. You could remove your autopay and let your plan go expire and suspended. Then you have 90 days to re-activate. You don't need to contact moderator to re-activate. Just pay again.

You could change to $15 plan also... Or you could report your phone lost/stolen and then again have the 90 days to re-activate plan.

@Dunkman...if customer restarted after 83 days...is the loyalty rewards still applicable ? How about the friend referals and autopay reward ? Does the customer start over with the loyalty reward or ?

Re: Letting service lapse for 89-day rule

popping — Sun, 10 Nov 2019 18:46:29 GMT

@hairbag1 wrote:
@Dunkman wrote:
@lcarol
That is correct. You could remove your autopay and let your plan go expire and suspended. Then you have 90 days to re-activate. You don't need to contact moderator to re-activate. Just pay again.

You could change to $15 plan also... Or you could report your phone lost/stolen and then again have the 90 days to re-activate plan.
@Dunkman...if customer restarted after 83 days...is the loyalty rewards still applicable ? How about the friend referals and autopay reward ? Does the customer start over with the loyalty reward or ?

I had read a few posts that loyalty reward will be delayed the number of days while account was suspended. Referral reward will start again on your next renewal. The autopay reward will start again as soon as you enable it again. But I am not sure that you will get $2 added to account right away when autopay is enabled.

Re: Letting service lapse for 89-day rule

dabr — Sun, 10 Nov 2019 20:34:17 GMT

@popping wrote:
@hairbag1 wrote:
@Dunkman wrote:
@lcarol
That is correct. You could remove your autopay and let your plan go expire and suspended. Then you have 90 days to re-activate. You don't need to contact moderator to re-activate. Just pay again.

You could change to $15 plan also... Or you could report your phone lost/stolen and then again have the 90 days to re-activate plan.
@Dunkman...if customer restarted after 83 days...is the loyalty rewards still applicable ? How about the friend referals and autopay reward ? Does the customer start over with the loyalty reward or ?
I had read a few posts that loyalty reward will be delayed the number of days while account was suspended. Referral reward will start again on your next renewal. The autopay reward will start again as soon as you enable it again. But I am not sure that you will get $2 added to account right away when autopay is enabled.

Yes I've also read that the loyalty reward gets pushed forward upon suspension (makes sense).

I do have a suspended account right now which I intend on renewing towards the middle of Dec., but I also notice the $2 autopay reward is sitting in the account from the last payment made, so I'm assuming that it will be used once I apply funds to it. At least that's the way I'm hoping it works, but have to wait and see.

Perhaps someone else has already reactivated a suspended account and has a definitive answer?

Re: Letting service lapse for 89-day rule

popping — Sun, 10 Nov 2019 22:28:53 GMT

@dabr wrote:
@popping wrote:
@hairbag1 wrote:
@Dunkman wrote:
@lcarol
That is correct. You could remove your autopay and let your plan go expire and suspended. Then you have 90 days to re-activate. You don't need to contact moderator to re-activate. Just pay again.

You could change to $15 plan also... Or you could report your phone lost/stolen and then again have the 90 days to re-activate plan.
@Dunkman...if customer restarted after 83 days...is the loyalty rewards still applicable ? How about the friend referals and autopay reward ? Does the customer start over with the loyalty reward or ?
I had read a few posts that loyalty reward will be delayed the number of days while account was suspended. Referral reward will start again on your next renewal. The autopay reward will start again as soon as you enable it again. But I am not sure that you will get $2 added to account right away when autopay is enabled.
Yes I've also read that the loyalty reward gets pushed forward upon suspension (makes sense).

I do have a suspended account right now which I intend on renewing towards the middle of Dec., but I also notice the $2 autopay reward is sitting in the account from the last payment made, so I'm assuming that it will be used once I apply funds to it. At least that's the way I'm hoping it works, but have to wait and see.

Perhaps someone else has already reactivated a suspended account and has a definitive answer?

If the $2 autopay is already in your account as available fund, it will be used to pay your plan fee when you reactivate your account. But if it is a $2 autopay reward, PM server will not use any reward to lower your reactivation fee.

Full plan fee payment applies to plan change and moderator assisted early renewal.

Correct me if I am wrong.

Re: Letting service lapse for 89-day rule

dabr — Mon, 11 Nov 2019 19:05:18 GMT

@popping wrote:
@dabr wrote:
@popping wrote:
@hairbag1 wrote:
@Dunkman wrote:
@lcarol
That is correct. You could remove your autopay and let your plan go expire and suspended. Then you have 90 days to re-activate. You don't need to contact moderator to re-activate. Just pay again.

You could change to $15 plan also... Or you could report your phone lost/stolen and then again have the 90 days to re-activate plan.
@Dunkman...if customer restarted after 83 days...is the loyalty rewards still applicable ? How about the friend referals and autopay reward ? Does the customer start over with the loyalty reward or ?
I had read a few posts that loyalty reward will be delayed the number of days while account was suspended. Referral reward will start again on your next renewal. The autopay reward will start again as soon as you enable it again. But I am not sure that you will get $2 added to account right away when autopay is enabled.
Yes I've also read that the loyalty reward gets pushed forward upon suspension (makes sense).

I do have a suspended account right now which I intend on renewing towards the middle of Dec., but I also notice the $2 autopay reward is sitting in the account from the last payment made, so I'm assuming that it will be used once I apply funds to it. At least that's the way I'm hoping it works, but have to wait and see.

Perhaps someone else has already reactivated a suspended account and has a definitive answer?
If the $2 autopay is already in your account as available fund, it will be used to pay your plan fee when you reactivate your account. But if it is a $2 autopay reward, PM server will not use any reward to lower your reactivation fee.

Full plan fee payment applies to plan change and moderator assisted early renewal.
Correct me if I am wrong.

@popping Just checked the suspended account and it shows $2 autopay discount in the account balance. So I should be able to offset plan renewal by $2 when I decide to unsuspend.

I'll try to remember to update to confirm what happens (hopefully, I'll remember this thread) when I actually unsuspend the account next month.