topic Re: Change my SIM didn't work in Get Support

Change my SIM didn't work

inboxofjeremys — Wed, 05 Jan 2022 12:55:34 GMT

Hi,

The issue is I pulled my SIM card out of my phone and it got damaged, I bought a new SIM card and went to my account and clicked change SIM and it said successful but my phone still says no SIM, I tried another phone and it says no SIM as well. I have now tried 4 times and each time it says SIM card change successful but carrier never showed up on either of my phones

Re: Change my SIM didn't work

popping — Sun, 10 Nov 2019 04:16:57 GMT

@inboxofjeremys

Will restart your phone make any difference?

Re: Change my SIM didn't work

geopublic — Sun, 10 Nov 2019 04:19:46 GMT

@inboxofjeremys No sim means your device is not detecting the sim card. Sounds like it might be that the tray or device was also damaged. Did you test the new sim in a device that is currently working?

Re: Change my SIM didn't work

inboxofjeremys — Sun, 10 Nov 2019 04:27:48 GMT

Yes, tried 3 now, my spare,wife's and sons

SIM change didn't work

inboxofjeremys — Sun, 10 Nov 2019 04:29:31 GMT

Re: SIM change didn't work

ChuckYeah — Sun, 10 Nov 2019 04:32:47 GMT

Sounds like your phone (sim socket) MAY have been damaged? What kind of phone Is it?

Re: Change my SIM didn't work

geopublic — Sun, 10 Nov 2019 04:33:41 GMT

@inboxofjeremys wrote:
Yes, tried 3 now, my spare,wife's and sons

@inboxofjeremys Submit a ticket to Public Mobile and include the new sim number that you used.

Re: SIM change didn't work

inboxofjeremys — Sun, 10 Nov 2019 04:34:43 GMT

Tried my iPhone 8, Asus M1, wife's iPhone se

Re: SIM change didn't work

ChuckYeah — Sun, 10 Nov 2019 04:40:32 GMT

@inboxofjeremys That's a tough one. Did you restart each phone as you inserted the sim?

Can't see two sims being defective. Get in touch with @CS_Agent if you don't get it working; they may help you with getting a refund for the sim you purchased and maybe a replacement sim if indeed the two sims are damaged.

Re: SIM change didn't work

geopublic — Sun, 10 Nov 2019 04:51:12 GMT

@inboxofjeremys By using the change sim card option multiple times it's possible that you also deactivated the new sim. Best to submit a ticket as I recommended above.

Re: SIM change didn't work

AE_Collector — Sun, 10 Nov 2019 05:51:05 GMT

Yeah I could see that happening. SIM changed but needed a restart to work. Instead the Change SIM function used again and now the new SIM is toast.

AE_Collector.

Re: SIM change didn't work

cellphoneuser1 — Sun, 10 Nov 2019 06:00:51 GMT

@AE_Collector wrote:
Yeah I could see that happening. SIM changed but needed a restart to work. Instead the Change SIM function used again and now the new SIM is toast.

AE_Collector.

The phone wouldn't say no sim unless sim was inserted with phone turned on. The reboot could make the service work but wouldn't be needed if the sim wasn't already in the phone.