topic Re: Unable to get data working on lg g4 in Get Support

Unable to get data working on lg g4

aataulla — Tue, 04 Jan 2022 17:57:53 GMT

Have a koodo branded but network unlocked lg g4 on which I can't get data to work. Ported number from koodo and lte was working wonderfully on koodos system. Now for some reason or the other even after several hours of apn setting changes, restarts no data.... Voice and text work beautifully.

Data works on a different phone so I'm not sure where to go with this g4?

Any suggestions?

Re: Unable to get data working on lg g4

Luddite — Wed, 03 Aug 2016 01:20:21 GMT

Since your other services are functioning the odds are it is a phone issue; though it's conceivable the activation failed to initiate data services. Therefore we will notify the moderators to review your account in the morning. @Shazia_K @Mary_M.

Meanwhile here is my long checklist you can run through though I'm sure you tried some already. If your service starts up please let us know and the moderators won't need to intervene.

- cellular data on

- data not used up; in your case log into your self serve account and ensure data has been included in your plan

- APN settings correct; you've checked but here's the link APN

- toggle airplane mode off/on

- reset all network settings; you will need to add back wifi passwords after that.

- remove any VPNs you've added

- remove sim for 5 minutes, then install and reboot

- try sim in another phone and a good sim in your phone

- is it all apps that use data or just the browser not connecting

Good luck.

Re: Unable to get data working on lg g4

aataulla — Wed, 03 Aug 2016 01:28:50 GMT

Data services are enabled on the sim. Data worked when I tested the sim on another phone. The g4 is what is basically giving me trouble in regards to data. Voice and sms are working well on this g4.

I'll try a factory reset tomorrow but wanted to check if a g4 that was previously on koodo could be causing trouble in mobile data network registration....?

Re: Unable to get data working on lg g4

kav2001c — Wed, 03 Aug 2016 01:55:09 GMT

@aataulla if phone worked on Koodo it will work on Public no issues

1- If you just activated (sounds from first post like you did) sometimes it can take a bit before number port from Koodo is completed fully. Wait a bit then try rebooting phone

2- Check the APN settings are correct

Re: Unable to get data working on lg g4

Mary_M — Wed, 03 Aug 2016 14:36:38 GMT

Hello @aataulla

Sorry to hear that you're having a hard time getting your data to work.

As Luddite mentioned, there are quite a few steps you can take to make sure that everything is in order.

You stated that the data services are enabled on the SIM, but are they enabled on the device itself ?

Firstly, Go to Settings > Mobile data and make sure Mobile data is ON and there is no data block.

Then, go to Settings > More > Mobile networks > Access point names and set up the APN accordingly to PM. You need to be sure that they are properly set or the data will never work.

You can also try to reset your network settings (This is only available with the latest software update) :Go to Settings > Backup & reset

Select Network settings reset (be advised that this will delete your WIFI passwords)

Lastly, update the profile (if you are able to). Go to Settings>System Updates>Update Profile.

Let us know if the issue persists,

Mary

Re: Unable to get data working on lg g4

aataulla — Fri, 05 Aug 2016 12:58:31 GMT

Just an update for fellow LG and G4 owners. Nothing worked whatsoever untill I bumped into this thread alson on public mobile. Solution: Factory Reset

http://productioncommunity.publicmobile.ca/t5/Phones-Hardware/LG-G4-not-connected-to-cellular-data/td-p/59868

Detailed Solution: Do an LG backup and then a factory reset, data will start working, then restore your backup. Your phone will be "very close" to the way it was....

Thanks everyone!

Re: Unable to get data working on lg g4

Luddite — Fri, 05 Aug 2016 15:14:44 GMT

@aataulla Thanks for the update; not everyone takes the time to inform the community when/how their issue is resolved.

Re: Unable to get data working on lg g4

makkahn28 — Fri, 05 Aug 2016 15:44:57 GMT

That's very odd, that a Factory reset is required to enable Data, but ok. Hopefully its NOT all LG phones that require this step

Re: Unable to get data working on lg g4

srlawren — Fri, 05 Aug 2016 17:04:22 GMT

@makkahn28 it's entirely possible that there is something less destructive that fixed it, but that the factory reset also included that change. E.g. reset the networking options back to default or something. Marshmallow lets your reset your networking config, that might have done it if the phone is on Marshmallow. But of course a factory reset would to that, and more.

Re: Unable to get data working on lg g4

aataulla — Fri, 05 Aug 2016 17:23:02 GMT

@srlawren wrote:
@makkahn28 it's entirely possible that there is something less destructive that fixed it, but that the factory reset also included that change. E.g. reset the networking options back to default or something. Marshmallow lets your reset your networking config, that might have done it if the phone is on Marshmallow. But of course a factory reset would to that, and more.

I wish I could agree and all logic and theory would suggest you're right. But I (like the guy/girl in the previous thread) tried evey possible way, reset everything including networking options as suggested by one of the authors before you. Nothing worked. The funny part is that the phone pulled the apn settings automatically on first reboot after factory reset and I myself couldnt register mobile data on the same APN settings before. After the factory reset I could add remove apns and the phone behaviour became completely normal working 100% as expected.

To summarize your post and this thread: The person reading this post in the future has two options either (a) assume that both previous posters were inept and there is a simpler way to get data working on a public mobile LG G4 in which case you should read above posts and/or keep googling or (b) with minimial loss of the customizations you made to your settings, simply use the LG Backup and Restore feature before and after doing a factory reset.

Re: Unable to get data working on lg g4

srlawren — Fri, 05 Aug 2016 17:50:51 GMT

My apologies, @aataulla...I did not mean to imply that anyone was inept or that they should not use the factory reset method to resolve this issue. No offense was intended.

Re: Unable to get data working on lg g4

souvik126 — Mon, 19 Sep 2016 22:33:12 GMT

Same issue. Upgraded from LG G3 to G4 and data stopped working. Have tried all means and even network reset but the data wont come up. Am going to try phone reset now.

Re: Unable to get data working on lg g4

souvik126 — Tue, 20 Sep 2016 10:42:27 GMT

Finally had to reset the phone and bingo the APN is automatically set and data connection is perfect now. Well I have to say LG G4 has some issue with APN settings. Even network reset does not work and only way out till date is phone reset. Would be happy if someone can find a easier way.

Re: Unable to get data working on lg g4

Luddite — Tue, 20 Sep 2016 13:13:56 GMT

Pleased you are finally good to go.

So far that is the only fix folks have reported.

Re: Unable to get data working on lg g4

Rossatoni — Fri, 04 Nov 2016 03:53:37 GMT

Have a G4 tried everyting trying to get my data to work, Tried the factory reset as a last resort and Poof like magic, it started working right away for whatever reason. Just giving a heads up to anyone else having the same problem.

Re: Unable to get data working on lg g4

babababa — Thu, 24 Nov 2016 01:12:20 GMT

Hey guys, any solution other than factory reset? LG G4 is the worst phone of all times 😞 No root on Marshmallow and now this.. How can you mess up the APN settings that much 😞

If I do the LG backup, it wont save the settings for the apps.. correct? 😞 I need root for that.. Once I restore from backup it will install the APK's as if I install them for the first time..

I stopped at a wind mobile store earlier today and my data was not working with wind mobile sim.. calls and texts were ok.. my LG G4 H812 is unlocked 😞 I regret porting my number from Koodo

And of course no reply to my emails from Public Mobile for 10 days.. but I have a welcome survey email from them lol

Re: Unable to get data working on lg g4

kotoula — Thu, 02 Mar 2017 18:13:49 GMT

Ok so I am now having this problem with a Koodo G4 as well. PM sim works fine on an old Oneplus One (no LTE tho) but zero data after all kinds of tech support including phone calls with PM. Thanks to them for being responisve, it only took a couple of days. I'm gathering from this thread that the only possible solution is to do a complete factory reset. I will try that and report back. How frustrating! I lost my Samsung S5 Neo and now have to resort to the G4. Not happy. I need to get another S5 Neo...

Re: Unable to get data working on lg g4

srlawren — Thu, 02 Mar 2017 20:48:49 GMT

@kotoula all other things being equal--and being that it's a Koodo phone that rules out incompatibility and network lock issues, so I think they are--the factory reset should get you working with data again.

Re: Unable to get data working on lg g4

muixsnxsu — Wed, 31 May 2017 09:39:23 GMT

Power off your device completely, then power it back on
Make sure you have a network connection (if you have No Service click here)
Go to Settings > Mobile data and make sure Mobile data is ON and there is no data block
Go to Settings > More > Mobile networks > Access point names
Tap on Menu > Reset to default
After resetting your APNs, select the one that belongs to your provider.
If you have no APN set up or you're unsure of what the settings should look like,
click here for APN settings or visit LG G4 Manual for your Carrier's APN settings.

Re: Unable to get data working on lg g4

srlawren — Wed, 31 May 2017 18:49:37 GMT

@muixsnxsu First of all, you replied to thread that hasn't been active in nearly 2 months, which means the problem is long ago resolved. Secondly, some of the LG G series have a known issue when switching carriers, which requires a factory reset to resolve and get data working. This is the only known solution so any of those other steps you listed are unlikely to help.