topic Re: Phone not registered on network. . .why? we activated and bought plan & IMEI is good in Get Support

Phone not registered on network. . .why? we activated and bought plan & IMEI is good

willij6 — Tue, 04 Jan 2022 17:57:46 GMT

A bit frustrated spent over an hour filling in information online. Paid, IMEI good . . .can't make a call. Please help!!!

Re: Phone not registered on network. . .why? we activated and bought plan & IMEI is good

polisheagle — Wed, 03 Aug 2016 00:43:50 GMT

@willij6 sorry to hear about that. I think you'll get more exposure and help if you start a new thread as I marked this one as solved. Are you porting a number? It might take a while to have it port over.

Re: Phone not registered on network. . .why? we activated and bought plan & IMEI is good

Shazia_K — Wed, 03 Aug 2016 13:30:08 GMT

Hello @willij6,

Welcome to Public Mobile.

I'm sorry to hear about this,

I had a chance to look into your account and I see that everything is well active, I also see that you tried texting and you were able to send a text. Can you confirm if this is correct?

Thanks,

Shazia

Re: Phone not registered on network. . .why? we activated and bought plan & IMEI is good

srlawren — Wed, 03 Aug 2016 17:21:34 GMT

Hi @willij6, welcome to public mobile, and to the community! Are you still having issue with your getting your phone activated on the network? If so, what make and model is your phone? Can you confirm that it is either carrier-unlocked, OR that it came from Telus/Koodo? Also you mentioned your IMEI is okay--were you checking it on the Public Mobile site? If so, unfortunately, that tool does sometimes give "false positives", indicating that a phone will work when it fact it won't. You could try checking on http://willmyphonework.net/, or if you're unsure, please let us know the make (brand) and model number (as specific as possible, many models have several variations), and we can check if it's indeed compatible with PM's network for you.

Re: Phone not registered on network. . .why? we activated and bought plan & IMEI is good

willij6 — Mon, 08 Aug 2016 13:45:51 GMT

Thank you for your response. Phone still not working. Frustrated because bought the phone based on the fact public mobile said imei is good. Phone is a Samsung galaxy j1 6. So I am paying for a service that I have not been able to use....

Re: Phone not registered on network. . .why? we activated and bought plan & IMEI is good

srlawren — Mon, 08 Aug 2016 20:31:02 GMT

Hi @willij6,

Sorry, I need a bit more info. What *specific* model of J1 6 do you have? I see the following possible options:

J120F (Global); Galaxy Express 3 J120A (AT&T); J120H, J120M, J120M, J120T

J120F seems like it should work for phone, text, and 3G data, but not 4G/LTE data. It should be fine.

J120A will work for 4G LTE data, and will give you partial support for phone, text, and 3G data, as it supports only one (850MHz) of the two (850MHz and 1900MHz) frequencies PM uses for HSPA/UMTS network.

I don't have info handy for the other variants, but let me know which one yours is and I can dig if needed.

Re: Phone not registered on network. . .why? we activated and bought plan & IMEI is good

willij6 — Mon, 15 Aug 2016 14:33:01 GMT

thanks. . .eventually we got it working. . .

Re: Phone not registered on network. . .why? we activated and bought plan & IMEI is good

srlawren — Mon, 15 Aug 2016 17:37:17 GMT

@willij6 glad to hear it! If you get a moment to let us know what was required to get things working, it might be helpful to someone else facing the same issue in the future.

Re: Phone not registered on network. . .why? we activated and bought plan & IMEI is good

Ojie — Tue, 16 Aug 2016 04:17:43 GMT

Guys, please what did you do to get your phone to work? I'm encountering the sme problem of "Not registered on network" when I have done all I'm required to do and my phone is well compatable since I've used it on the same public mobile before. Please advice.

Re: Phone not registered on network. . .why? we activated and bought plan & IMEI is good

srlawren — Tue, 16 Aug 2016 15:33:50 GMT

@Ojie can you confirm that your phone is not locked to any carrier other than Telus or Koodo? What is the brand and model (as specific as possible here--many models have several sub-models that have varying network support). Was it purchased through a carrier, or purchased unlocked though another source?

Re: Phone not registered on network. . .why? we activated and bought plan & IMEI is good

Karend — Fri, 06 Jan 2017 04:56:47 GMT

Please help me I don't know what I did wrong but my phone is not registered on a network got new SIM today followed instructions payment taken and no phone use was with wind (freedom) Samsung Galaxy model #SM-J120W need a quick response as use my phone for work.

Re: Phone not registered on network. . .why? we activated and bought plan & IMEI is good

computergeek541 — Fri, 06 Jan 2017 05:33:54 GMT

@Karend wrote:
Please help me I don't know what I did wrong but my phone is not registered on a network got new SIM today followed instructions payment taken and no phone use was with wind (freedom) Samsung Galaxy model #SM-J120W need a quick response as use my phone for work.

If your phone is unlocked, it should be compatible, although Wind Samsung devices usually have any LTE capabilities stripped from them.

Although you probably already have it set like this, make sure you are on automatic network selection to make sure that your phone isn't preset to connect to a different incorrect network (such as the Wind network if it was forced to that manually).

There's a possiblity that your activation did not occur properly. If you have another phone available that is compatible with Public, try your Public sim card in that phone. If it's an account issue, you will need Public Mobile moderator assistance.

Re: Phone not registered on network. . .why? we activated and bought plan & IMEI is good

Mary_M — Fri, 06 Jan 2017 15:09:12 GMT

Hey @Karend,

Welcome to our community!

Sorry to hear about this - I was able to locate your account and you've actually successfully activated it. Have you made sure to have your phone unlocked to function with PM? Can you manually search for our network?

Please let us know how it goes,

Mary

Re: Phone not registered on network. . .why? we activated and bought plan & IMEI is good

srlawren — Fri, 06 Jan 2017 17:31:36 GMT

@Karend I beleive @computergeek541 and @Mary_M have pointed out what is the likey problem: your phone is probably locked to Freedom Mobile if you got it from Wind. You will need to get it carrier-unlocked in order to use it with Public Mobile.

Text messaging system app not working. activated and bought plan & IMEI is good

Greg45 — Fri, 07 Sep 2018 14:18:47 GMT

I have the same problem.

Samsung J1 (J120W) - 2 yrs old

Phone is unlocked.

Phone calls work but texting doesn't.

Moved from Freedom to P.M.

APN settings are as prescribed by this forum.

Network is set to 3G (the only that is compatible with P.M.) WCDMA

Desperately in need of someone who actually knows about this.

Re: Text messaging system app not working. activated and bought plan & IMEI is good

hxj140 — Fri, 07 Sep 2018 14:41:12 GMT

@Greg4, which messaging app are you using? Try using other messaging apps such as Google Hangouts instead of the stock Samsung app.