topic Re: Account Reactivation in Get Support

Account Reactivation

Linda123 — Wed, 05 Jan 2022 12:54:34 GMT

Hi,

Currently I have a $25-30 Days plan. If I deactivate the service by non-payment for 60 days (because I will go oversea), and after that I come back and resume the service, do I need to repay for those two-month service(in total $50)? or just top up $25 to restart a new billing cycle? Thank you!

Re: Account Reactivation

Triguy — Fri, 08 Nov 2019 18:49:19 GMT

You can suspend your account for up to 90 days.

However, at your next plan renewal date, you can defer payment and place the account in suspension for up to 90 days before making the next payment which will restore your account to active status.Note that if more than 90 days have passed in suspend, your account and SIM card will be permanently deactivated.

You could remove your credit card if you have autopay setup. You could reactive your account when you return and add back your credit card.

Re: Account Reactivation

dabr — Fri, 08 Nov 2019 18:51:45 GMT

@Linda123 wrote:
Hi,

Currently I have a $25-30 Days plan. If I deactivate the service by non-payment for 60 days (because I will go oversea), and after that I come back and resume the service, do I need to repay for those two-month service(in total $50)? or just top up $25 to restart a new billing cycle? Thank you!

You can have 90 days of suspension (non-payment) before your account and number are de-activated, just top up your account around day 85-88 to keep your account from being lost.

Re: Account Reactivation

Linda123 — Fri, 08 Nov 2019 18:55:39 GMT

Thank you for your reply!

But do I need to pay back the absent months? or just simply pay for the new billing cycle

Thanks again,

Re: Account Reactivation

dabr — Fri, 08 Nov 2019 18:56:18 GMT

@Linda123 wrote:
Thank you for your reply!

But do I need to pay back the absent months? or just simply pay for the new billing cycle

Thanks again,

No!

Re: Account Reactivation

Linda123 — Fri, 08 Nov 2019 18:56:45 GMT

awesome! thanks!

Re: Account Reactivation

Linda123 — Fri, 08 Nov 2019 18:57:03 GMT

thank you for your help!

Re: Account Reactivation

dabr — Fri, 08 Nov 2019 18:59:48 GMT

@Linda123 wrote:
thank you for your help!

Not paying and suspending an account means those months don't need to be paid for, so you can resume paying once you return. Just pay before the 90 day of suspension if you want to keep your account active.

Re: Account Reactivation

PAULRANG18 — Fri, 08 Nov 2019 19:09:20 GMT

Suspend the account for 90 days and then make a payment before the suspension payment nds to reactivate the account. You will not pay for the time you are away.