topic Re: bonus data in Get Support

bonus data

Lynneshia — Wed, 05 Jan 2022 12:54:23 GMT

I changed my plan with a two gb bonus data offer and didn't receive it .. is there anyway to get a new code or get that bonus

Re: bonus data

Triguy — Fri, 08 Nov 2019 13:11:44 GMT

Were you a new customer ? Effective October 18, 2019 until October 25, 2019 at 11:59PM ET, we are offering a bonus 2GB of data when you activate on a $35/mo plan or higher for 6 months using promo code BONUSDATA online! This offer is available to new customers only. If so, submit a ticket to a moderator by clicking on the question mark on the bottom right.

Re: bonus data

AE_Collector — Mon, 18 Nov 2019 02:07:17 GMT

It you say you CHANGED your plan implying you were already a customer but made a change to get that bonus which would not work.

AE_Collector

Re: bonus data

computergeek541 — Mon, 18 Nov 2019 05:06:20 GMT

@Lynneshia wrote:
I changed my plan with a two gb bonus data offer and didn't receive it .. is there anyway to get a new code or get that bonus

As @Triguy was discussing, was this a new account that you used the BONUSDATA code for next 6 months?

The other possibility is you were a pre-existing customer but were on a $50 plan but were sent a text message about switching to a $60 plan for a permanent 2GB data bonus. if you used the PMOCTOBER12GB code for this plan, it doesn't show up in your normal data and add-ons sections of your account. It shows up in a seperate promotions section on the right-hand side of the screen.